MyProtektor

Incident Tracking - Geographic View of All Incidents

Available to Guard and higher roles when the incidentMapAccess feature is enabled for your organization.

Reading the Map

Open Incident Map from the sidebar. The full-screen map loads with colored pins showing every incident in your organization. Each pin color tells you the severity at a glance:

Pin ColorSeverityMeaning
GreenLowMinor or routine matter
YellowMediumNon-critical event that needs follow-up
OrangeHighSerious incident requiring prompt attention
RedCriticalEmergency demanding immediate response

The left overlay panel combines live counters, quick filters, and an incident list. This lets you triage current activity without leaving the map.

The screen is organized around two working areas:

Incident Map overview with numbered annotations showing live security panel, counters, status, severity, time filters, and incident listClick to expand

Live Security panel (top left). Shows quick counters for critical incidents, active incidents, resolved incidents in the last 24 hours, and the total incident count.

Map and incident list. The map shows filtered incident pins. The list below the filters shows the first matching incidents with title, severity, reporter, and a short description. Clicking a list item selects that incident on the map.

Filtering by Status

The Status buttons let you show or hide incidents based on where they are in the workflow:

  • Active -- Incidents currently being handled. Guards are on scene or the case is being investigated.
  • Published -- Incidents that have been shared with clients through the client dashboard.
  • All -- Both active and published incidents appear together.

Click any button. The map and the incident list both update immediately.

When to use each filter:

  • During a shift, keep it on Active so you only see cases that need attention right now.
  • Switch to Published when you need to confirm what client-facing users can already see.
  • Use All when reviewing the full operational picture.
Incident Map with status filter buttons highlighted showing Active, Published, and All toggle optionsClick to expand

Filtering by Severity

The Severity chips narrow the map to incidents of a specific urgency:

  • Low -- Shows only green pins. Routine matters.
  • Medium -- Shows only yellow pins. Follow-up needed but not urgent.
  • High -- Shows only orange pins. Requires prompt action.
  • Critical -- Shows only red pins. Emergencies.
  • All -- Shows every incident regardless of severity.

Practical example: A supervisor starting a night shift can click Critical to immediately see if any emergencies are still open. If the map is clear, they switch to High to review the next tier, then back to All for a complete picture.

Incident Map with severity level filter highlighted showing Low, Medium, High, Critical, and All Levels buttonsClick to expand

Filtering by Time Period

The Time buttons control how far back the map reaches:

OptionBest used for
1hReal-time monitoring during an active shift
24hDaily review or shift handover briefing
7dWeekly pattern review
All TimeFull historical view since your organization started using MyProtektor

If you have applied multiple filters and want to start fresh, click Reset to return to the default view.

Incident Map with time period filter highlighted showing 1h, 24h, 7d, and All optionsClick to expand

Working with the Incident List

The incident list in the overlay panel shows the first matching incidents from your current filters. Each card shows:

  • Title: What happened (e.g., "Suspicious Vehicle Near Main Gate").
  • Severity tag: Color-coded badge matching the map pin.
  • Description: A short summary of the report.
  • Reporter: Who logged it.

Click a list item to focus that incident. From the map popup or the detail modal, you can:

  • Read the complete description and timeline.
  • Add notes or update the status.
  • Assign a guard to the case.
  • Publish the incident to the client dashboard.
Active Incidents list panel highlighted with incident cards showing title, severity, description, and View Details buttonClick to expand

Clicking a Pin on the Map

Click any colored pin directly on the map to open a quick-view popup. The popup contains:

  • Incident Title and Severity -- The name and a color tag showing urgency.
  • Description -- A brief summary of what happened.
  • Status -- Whether the case is Active, Published, or Resolved.
  • Reporter and Time -- Who submitted it and when.
  • Three action buttons:
ButtonWhat it does
View DetailsOpens the complete incident report with full timeline, notes, and media
EditLets you update the description, severity, or status
Assign GuardOpens the guard assignment panel so you can assign the nearest available guard

This popup is the fastest way to triage an incident. You can read the summary, assign a guard, and close the popup -- all in under 10 seconds.

Map pin popup showing incident title, severity, status, reporter, and buttons for View Details, Edit, and Assign GuardClick to expand

Combining Filters for Common Scenarios

Here are filter combinations that match real operational needs:

Shift start briefing: Status = All, Severity = All, Time = 24h. This shows everything from the previous shift.

Active emergency monitoring: Status = Active, Severity = Critical, Time = 1h. Only current emergencies appear.

Weekly client report preparation: Status = Published, Severity = All, Time = 7d. Shows everything the client can already see, making it easy to prepare a summary.

Investigating a specific area: Zoom into the area on the map first, then set Status = All and Time = All Time to see the complete incident history for that location.

What the Incident Map Does NOT Show

  • No coverage zone visualization -- the map shows individual incident pins and guard positions, not shaded zones or boundaries
  • No heatmap overlay -- there is no density heatmap for incidents
  • No geofence boundaries -- the map does not display site perimeters or geofences