FAQ

Sign up, invite your team, and start using MyProtektor with full access to all features. No credit card required upfront. The trial gives you 14 days to experience everything the platform offers. After the trial, choose a plan that fits your needs.

You can upgrade to any of our paid plans to keep your data and continue using all features. If you don't upgrade, your trial account expires. Don't worry – your data stays safe for when you're ready to return.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely through Stripe.

Yes, you can cancel your subscription at any time. Go to Settings → Subscription in your dashboard and click "Manage Subscription" to access the billing portal where you can cancel or modify your plan.

All invoices are available in the Stripe billing portal. Go to Settings → Subscription and click "Manage Subscription" to view and download all your past invoices.

Yes, you can change your plan at any time. Go to Settings → Subscription to see available plans and switch instantly. Upgrades are prorated, and downgrades take effect at your next billing cycle.

Yes! Civilians can trigger panic alerts through the MyProtektor mobile app. Their alerts go directly to your control room, where your team verifies and responds. This creates an additional revenue stream while extending your protective services to the community.

MyProtektor is fully optimized for Android smartphones and tablets. You can also access the web dashboard on any desktop browser. iOS support is on our roadmap – currently Android provides the best experience for security teams in the field.

Security guards scan QR codes at patrol checkpoints using the mobile app. Each scan is timestamped and GPS-verified, creating a transparent and tamper-proof patrol record that clients can view in real-time.

We take data security seriously. MyProtektor uses AES-256 encryption, secure authentication via Firebase, and all data is stored on Google Cloud infrastructure with enterprise-grade security. We design our systems with South African privacy requirements in mind and continuously work to protect your organization's sensitive information.

You can reach our support team via email at info@myprotektor.co.za or through the contact form on our website. We typically respond within 24 hours on business days.

Yes! We provide onboarding support and documentation to help your team get started quickly. For larger deployments, we can arrange personalized training sessions. Contact us to discuss your needs.