FAQ

You can start without entering a payment method. The trial gives you 7 days to experience the platform. After the trial, choose a plan to continue.

You can upgrade to any paid plan to keep your data and continue using all features. If you do not upgrade, your account pauses until you add a payment method.

You can start the trial without a payment method. When you are ready to continue, add a payment method through Stripe from the billing page. Stripe may support cards, Link, Apple Pay, Google Pay, PayPal, and other regional payment methods where available. For larger teams or custom payment needs, request assisted onboarding.

When you submit the order form, our team creates your organization, configures your plan, and sends you an invite - all within 24 hours. You receive a Stripe invoice to pay by card. This is the recommended path for South African security companies that want to get operational quickly without self-service setup.

Yes, you can cancel your subscription at any time. Go to Settings -> Subscription in your dashboard and click "Manage Subscription" to access the billing portal where you can cancel or modify your plan.

All invoices are available in the secure billing portal. Go to Settings -> Subscription and click "Manage Subscription" to view and download your past invoices.

Yes, you can change your plan at any time. Go to Settings -> Subscription to see available plans and switch instantly. Upgrades are prorated, and downgrades take effect at your next billing cycle.

Yes, when the security company enables that workflow. Client users can trigger panic alerts through the MyProtektor mobile app, and those alerts route to your control room with identity, location, and incident context for verification and response.

MyProtektor is fully optimized for Android and iOS smartphones and tablets. You can also access the web dashboard on any desktop browser.

Security guards scan QR codes at patrol checkpoints using the mobile app. Each scan is timestamped and GPS-verified, creating a transparent patrol record that admins can review and export for client reporting.

We take data security seriously. MyProtektor uses AES-256 encryption, secure authentication, and secure cloud infrastructure with role-based access controls and auditability. We design our systems with South African privacy requirements, including POPIA-minded handling of operational records, in mind.

You can reach our support team via email at info@myprotektor.co.za or through the contact form on our website. We typically respond within 24 hours on business days.

Yes. We provide onboarding support and documentation to help your team get started quickly. For larger deployments, we can arrange personalized training sessions. Contact us to discuss your needs.