Cookie Policy

Last Updated: 2026-02-25

1. What Are Cookies?

A cookie is a small data file that a website stores on your computer, tablet, or mobile device the moment you access it. Cookies are a standard mechanism used across the internet to help websites operate efficiently and to supply diagnostic information to site operators.

This Cookie Policy describes the ways in which MyProtektor (referred to herein as "the Company," "we," or "our") deploys cookies and comparable tracking technologies across our website and mobile applications (together, the "Services").

2. Types of Cookies We Use

2.1 Essential Cookies

Without these cookies the Services cannot operate as intended; therefore they are always active. They encompass:

• Authentication Cookies: Sustain your logged-in session and confirm your identity
• Session Cookies: Preserve session continuity and remember in-session selections
• Security Cookies: Guard against fraudulent activity and block unauthorised access
• CSRF Tokens: Mitigate cross-site request forgery vulnerabilities

2.2 Functional Cookies

Functional cookies enrich your experience by retaining the choices and configurations you have made:

• User Preferences: Chosen language, dashboard arrangement, and alert settings
• Organisation Context: Active organisation selection and role-specific interface adjustments
• Map Configuration: Preferred map view, zoom level, and location overlay options
• Visual Theme: Dark mode toggle and colour scheme selections

2.3 Analytics Cookies

Analytics cookies allow us to measure and study how visitors engage with our Services:

• Google Analytics: Traffic volumes, visitor behaviour, and site performance indicators
• Firebase Analytics: Mobile application usage trends, feature adoption rates, and crash diagnostics
• Platform-Specific Metrics: Security-domain analytics and operational efficiency measurements
• Performance Telemetry: Page rendering speed, error frequency, and server response times

2.4 Marketing Cookies

Marketing cookies enable the delivery of advertising content tailored to your interests:

• Ad Tracking Cookies: Measure campaign reach and audience interaction
• Social Platform Cookies: Facilitate integration with social media networks
• Retargeting Cookies: Present relevant messaging on third-party websites
• Campaign Attribution Cookies: Determine which marketing channels drive conversions

3. Third-Party Cookies

Several external service providers we work with may independently set cookies on your device:

3.1 Google Services

• Google Analytics: Visitor statistics and behavioural analysis
• Google Maps: Geolocation services and interactive map rendering
• Firebase: User authentication, real-time database, and error reporting
• Google Ads: Digital advertising and audience remarketing

3.2 Payment Services

• Stripe: Secure payment processing and transaction fraud detection
• PayPal: Supplementary payment method support

3.3 Support and Communication

• Intercom: In-app customer assistance and live messaging
• Mailchimp: Email campaign delivery and subscriber management

3.4 Monitoring and Security

• Sentry: Application error capture and performance diagnostics
• Cloudflare: Content delivery optimisation and threat mitigation

4. Cookie Duration

4.1 Session Cookies

Session cookies exist only for the length of your browsing session and are removed once you close the browser or app.

• Login sessions: Cleared upon sign-out or when the browser window is closed
• CSRF tokens: Automatically discarded at session termination
• Transient preferences: Erased as soon as the active session concludes

4.2 Persistent Cookies

Persistent cookies are retained on your device for a defined lifespan or until you manually remove them.

• Remember me: Up to 30 days
• User preferences: Up to 1 year
• Analytics cookies: Up to 2 years
• Marketing cookies: Up to 1 year

5. How to Manage Cookies

5.1 Cookie Banner

On your initial visit to our website, a cookie consent banner will appear giving you the option to:

• Permit all cookie categories
• Decline every non-essential cookie
• Select individual categories according to your preferences
• Access further details about our cookie practices

5.2 Cookie Settings

Your cookie choices can be revised at any point through the following methods:

• Selecting the "Cookie Settings" option located in the site footer
• Navigating to the Privacy area within your account preferences
• Adjusting the cookie controls provided by your web browser

5.3 Browser Settings

The majority of modern browsers give you granular control over cookie behaviour:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions

6. Mobile App Cookies

Within our mobile applications, we employ technologies that serve a purpose equivalent to browser cookies:

• Local Storage: Persists user settings and configuration choices on the device
• Session Storage: Maintains authentication state and temporary session data
• Device Identifiers: Enable usage tracking and performance measurement
• Push Tokens: Facilitate the delivery of notifications and security alerts

7. Data Protection and Privacy

7.1 Data Security

• All cookie-related data is encrypted both in storage and during transmission
• Appropriate technical and organisational safeguards protect cookie information
• Only personnel with a verified business need may access cookie data

7.2 Data Retention

• Cookie data is kept for the shortest duration consistent with its purpose
• You retain the ability to clear cookies from your device at any time via browser controls
• We undertake regular reviews to remove cookie data that is no longer necessary

8. Your Rights

Applicable data protection legislation grants you the following rights in relation to cookie data:

• Consent: Provide or retract consent for non-essential cookies freely
• Access: Enquire about the specific cookies in use on our platform
• Deletion: Ask us to erase cookie data we have gathered
• Portability: Obtain a machine-readable export of your cookie data
• Objection: Challenge the deployment of particular cookie categories

9. Updates to This Policy

This Cookie Policy may be amended periodically to account for changes in our operations or in the regulatory environment. When material modifications occur, we will inform you by:

• Revising the "Last Updated" date shown at the top of this document
• Publishing a visible notice on our website
• Dispatching email alerts where the changes are significant

10. Contact Information

Should you have questions about this Cookie Policy or wish to discuss our use of tracking technologies, please contact us:

11. Compliance and Regulations

This Cookie Policy has been prepared with reference to the following regulatory frameworks:

• GDPR: General Data Protection Regulation of the European Union
• POPIA: Protection of Personal Information Act of South Africa
• ePrivacy Directive: European Union directive governing electronic communications privacy
• CCPA: California Consumer Privacy Act of the United States