Cookie Policy

Last Updated: 12/26/2025

1. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

This Cookie Policy explains how MyProtektor ("we," "our," or "us") uses cookies and similar technologies on our website and mobile applications (collectively, the "Services").

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the Services to function properly and cannot be disabled. They include:

• Authentication Cookies: Keep you logged in and verify your identity
• Session Cookies: Maintain your session state and preferences
• Security Cookies: Protect against fraud and unauthorized access
• CSRF Tokens: Prevent cross-site request forgery attacks

2.2 Functional Cookies

These cookies enhance your experience by remembering your preferences and settings:

• User Preferences: Language settings, dashboard layout, notification preferences
• Organization Settings: Selected organization, role-based interface preferences
• Map Settings: Map view preferences, location display settings
• Theme Settings: Dark mode, color scheme preferences

2.3 Analytics Cookies

These cookies help us understand how users interact with our Services:

• Google Analytics: Website traffic, user behavior, and performance metrics
• Firebase Analytics: Mobile app usage, feature adoption, and crash reporting
• Custom Analytics: Security-specific metrics and operational insights
• Performance Monitoring: Page load times, error rates, and system performance

2.4 Marketing Cookies

These cookies are used to deliver relevant advertisements and marketing content:

• Advertising Cookies: Track ad performance and user engagement
• Social Media Cookies: Integration with social media platforms
• Retargeting Cookies: Show relevant ads on other websites
• Attribution Cookies: Track the effectiveness of marketing campaigns

3. Third-Party Cookies

We work with third-party service providers who may set cookies on your device:

3.1 Google Services

• Google Analytics: Website analytics and user behavior tracking
• Google Maps: Location services and mapping functionality
• Firebase: Authentication, database, and crash reporting
• Google Ads: Advertising and remarketing campaigns

3.2 Payment Services

• Stripe: Payment processing and fraud prevention
• PayPal: Alternative payment processing

3.3 Support and Communication

• Intercom: Customer support and live chat
• Mailchimp: Email marketing and newsletters

3.4 Monitoring and Security

• Sentry: Error tracking and performance monitoring
• Cloudflare: Security and performance optimization

4. Cookie Duration

4.1 Session Cookies

These cookies are temporary and are deleted when you close your browser or app.

• Authentication sessions: Expired when you log out or close the browser
• CSRF tokens: Expired at the end of each session
• Temporary preferences: Cleared when the session ends

4.2 Persistent Cookies

These cookies remain on your device for a specified period or until you delete them.

• Remember me: Up to 30 days
• User preferences: Up to 1 year
• Analytics cookies: Up to 2 years
• Marketing cookies: Up to 1 year

5. How to Manage Cookies

5.1 Cookie Banner

When you first visit our website, you'll see a cookie banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences
• Learn more about our cookie usage

5.2 Cookie Settings

You can change your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in the footer
• Accessing the Privacy section in your account settings
• Using the cookie management tools in your browser

5.3 Browser Settings

Most browsers allow you to control cookies through their settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions

6. Mobile App Cookies

Our mobile applications use similar technologies to cookies:

• Local Storage: Store user preferences and settings
• Session Storage: Maintain session state and authentication
• Device Identifiers: Track app usage and performance
• Push Tokens: Enable notifications and alerts

7. Data Protection and Privacy

7.1 Data Security

• Cookie data is encrypted and transmitted securely
• We implement appropriate security measures to protect cookie data
• Access to cookie data is restricted to authorized personnel

7.2 Data Retention

• Cookie data is retained for the minimum time necessary
• You can delete cookies at any time through your browser settings
• We regularly review and delete unnecessary cookie data

8. Your Rights

Under applicable data protection laws, you have the right to:

• Consent: Give or withdraw consent for non-essential cookies
• Access: Request information about cookies we use
• Deletion: Request deletion of cookie data
• Portability: Request a copy of your cookie data
• Objection: Object to the use of certain cookies

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this policy
• Displaying a notice on our website
• Sending email notifications for significant changes

10. Contact Information

If you have questions about this Cookie Policy or our use of cookies, please contact us:

11. Compliance and Regulations

This Cookie Policy is designed to comply with:

• GDPR: General Data Protection Regulation (EU)
• POPIA: Protection of Personal Information Act (South Africa)
• ePrivacy Directive: EU Cookie Law
• CCPA: California Consumer Privacy Act