Terms of Service

Last Updated: 2025-01-16 (Version 1.0.0)

1. Acceptance of Terms

By accessing or using MyProtektor ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all users of the Service, including security company owners, administrators, guards, and clients across our role-based system (LiteClient, Client, Guard, Admin, Owner).

2. Description of Service

MyProtektor is a comprehensive security management platform that provides:

• Incident Reporting: Real-time security incident documentation and tracking
• Patrol Management: GPS-enabled patrol tracking and QR code verification
• Emergency Response: Panic button functionality with billing integration
• Role-based Access: Hierarchical access control for different user types
• Real-time Monitoring: Live security monitoring and alerts
• Analytics and Reporting: Security analytics and compliance reporting

3. User Accounts and Registration

3.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old to create an account
• Each user may only maintain one account

3.2 User Roles and Permissions

• LiteClient (Level 0): Panic button access, basic incident viewing
• Client (Level 1): View published incidents, full panic features, incident history
• Guard (Level 2): Report incidents, QR patrol functions, photo/video upload
• Admin (Level 3): Review/publish incidents, manage guards and clients, organizational settings
• Owner (Level 4): Full control, billing management, organization settings, user management

3.3 Account Responsibilities

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access
• You must keep your contact information current
• You must comply with all applicable laws and regulations

4. Acceptable Use Policy

4.1 Permitted Uses

• Use the Service for legitimate security and safety purposes
• Report genuine security incidents and emergencies
• Collaborate with team members on security operations
• Access features appropriate to your user role

4.2 Prohibited Uses

• Submit false or misleading incident reports
• Misuse the panic button feature for non-emergency situations
• Attempt to access features beyond your assigned role
• Share account credentials with unauthorized individuals
• Use the Service for illegal activities or harassment
• Interfere with the security or integrity of the Service
• Reverse engineer or attempt to extract source code

5. Subscription and Billing

5.1 Subscription Plans

MyProtektor offers multiple subscription plans designed for different user roles within your security organization. Current pricing and plan details are available on our website and within the application.

• Plans are designed for different user roles: LiteClient, Client, Guard, Admin, and Owner
• Each plan includes features appropriate to that user role's responsibilities
• Pricing and features are subject to change with appropriate notice
• Plan upgrades and downgrades are available at any time

5.2 Billing Terms

• Subscriptions are billed monthly in advance
• All fees are in South African Rand (ZAR)
• Payment is due on the billing date each month
• Late payments may result in service suspension

5.3 Usage-Based Billing

• Certain features may include usage-based billing components
• Usage charges are clearly disclosed before activation
• Usage charges are automatically billed to your account
• Emergency situations are never restricted due to billing status

5.4 Refunds and Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• Refunds are provided for unused service periods in certain circumstances
• Usage-based charges are non-refundable once services are activated
• See our Refund Policy for detailed terms and conditions

6. Data and Privacy

6.1 Data Collection

Our collection and use of personal data is governed by our Privacy Policy. By using the Service, you consent to the collection and use of your data as described in our Privacy Policy.

6.2 Location Data

• The Service requires location access for incident reporting and patrol tracking
• Location data is used to provide core security functionality
• You can control location sharing through your device settings
• Location data is protected according to our Privacy Policy

6.3 Data Retention

• Incident reports are retained for 7 years for legal and insurance purposes
• Patrol data is retained for 3 years for operational analysis
• Personal data is retained as described in our Privacy Policy
• You may request data deletion subject to legal requirements

7. Security and Compliance

7.1 Security Measures

• We implement industry-standard security measures
• All data is encrypted in transit and at rest
• Access controls are based on user roles and permissions
• Security monitoring is conducted 24/7

7.2 Compliance

• We comply with applicable South African laws and regulations
• We maintain compliance with international data protection standards
• We cooperate with law enforcement when legally required
• We maintain appropriate business licenses and certifications

8. Intellectual Property

8.1 Our Rights

• MyProtektor and all related content are owned by us or our licensors
• You may not copy, modify, or distribute our intellectual property
• All trademarks and logos are our property
• The Service is protected by copyright and other intellectual property laws

8.2 Your Rights

• You retain ownership of data you submit to the Service
• You grant us a license to use your data to provide the Service
• You may export your data at any time
• You are responsible for ensuring you have rights to any data you submit

9. Service Availability

9.1 Service Level

• We aim for 99.9% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be announced in advance
• Emergency maintenance may be performed without notice
• Service interruptions will be addressed promptly

9.2 Support

• Technical support is available during business hours
• Emergency support is available 24/7 for critical security issues
• Support response times vary by subscription level
• Support is provided in English and Afrikaans

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount you paid for the Service
• We are not liable for indirect, consequential, or punitive damages
• We do not warrant that the Service will be error-free or uninterrupted
• You use the Service at your own risk

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any law or regulation
• Your infringement of any third-party rights

12. Termination

12.1 Termination by You

• You may terminate your account at any time
• Termination cancels your subscription at the end of the billing period
• You may export your data before termination
• Some data may be retained for legal purposes

12.2 Termination by Us

• We may terminate accounts for violation of these Terms
• We may terminate accounts for non-payment
• We may terminate accounts for illegal or harmful activities
• We will provide reasonable notice when possible

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Email notification to your registered email address
• In-app notifications
• Posting updates on our website

Your continued use of the Service after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of South Africa. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

15. Contact Information

For questions about these Terms of Service, please contact us: