Terms of Service

Last Updated: 2026-02-25 (Version 2.0.0)

1. Acceptance of Terms

Your use of the MyProtektor platform ("Service") constitutes your agreement to comply with and be legally bound by these Terms of Service ("Terms"). Should you not accept any provision outlined herein, you are not authorised to use the Service.

Every individual who interacts with the Service is subject to these Terms, regardless of their assigned role within the platform hierarchy — whether LiteClient, Client, Guard, Admin, or Owner.

2. Description of Service

MyProtektor operates as an integrated security operations platform delivering the following capabilities:

• Incident Reporting: Capture, document, and monitor security events with real-time tracking
• Patrol Management: Coordinate guard patrols with GPS-based route verification and QR checkpoint scanning
• Emergency Response: Trigger immediate assistance through a panic button system with integrated billing workflows
• Role-based Access: Enforce a five-tier permission model governing feature availability per user type
• Real-time Monitoring: Observe active security operations and receive instant alert notifications
• Analytics and Reporting: Generate operational insights, compliance summaries, and performance dashboards

3. User Accounts and Registration

3.1 Account Creation

• All registration details you supply must be truthful, up-to-date, and complete
• Safeguarding your login credentials is solely your obligation
• Only individuals who are 18 years of age or older may register an account
• A single individual may not hold more than one account on the platform

3.2 User Roles and Permissions

• LiteClient (Level 0): Panic button activation, limited visibility of incident data
• Client (Level 1): Access to published incident records, full emergency features, historical logs
• Guard (Level 2): Submit incident reports, perform QR-based patrols, attach photographic and video evidence
• Admin (Level 3): Approve and publish incidents, oversee guard and client assignments, configure organisation preferences
• Owner (Level 4): Unrestricted platform access, manage billing and subscriptions, control organisational structure and personnel

3.3 Account Responsibilities

• Every action performed under your account is attributed to you
• Any suspected unauthorised usage must be reported to us without delay
• Maintaining accurate and current contact details is required at all times
• You must operate your account in accordance with all relevant laws and regulatory frameworks

4. Acceptable Use Policy

4.1 Permitted Uses

• Operate the Service exclusively for genuine security and safety operations
• Document authentic security incidents and real emergency situations
• Coordinate with fellow team members on operational security matters
• Utilise only those features that correspond to your designated role level

4.2 Prohibited Uses

• Fabricate, falsify, or exaggerate incident reports
• Activate the panic button outside of genuine emergency circumstances
• Seek access to functionality or data that exceeds your role permissions
• Disclose your login details to any person not authorised to use your account
• Employ the Service for any unlawful purpose, including harassment or surveillance abuse
• Disrupt, degrade, or compromise the operational integrity of the Service
• Decompile, disassemble, or otherwise attempt to reconstruct the underlying source code

5. Subscription and Billing

5.1 Subscription Plans

Several subscription tiers are available through MyProtektor, each tailored to specific operational roles within your security organisation. Detailed plan specifications and current pricing are published on our website and accessible within the application interface.

• Subscription tiers correspond to the five user roles: LiteClient, Client, Guard, Admin, and Owner
• Feature sets are calibrated to match the responsibilities associated with each role
• We reserve the right to adjust pricing and feature allocations upon providing adequate notice
• You may upgrade or downgrade your subscription at any point during the billing cycle

5.2 Billing Terms

• All subscription charges are invoiced on a monthly basis, payable in advance
• Amounts are denominated in South African Rand (ZAR)
• Payment becomes due on each recurring billing date
• Failure to remit payment on time may lead to temporary suspension of your Service access

5.3 Usage-Based Billing

• Select features may carry consumption-based charges in addition to your subscription fee
• Any usage-based fees are transparently communicated prior to feature activation
• Consumption charges are debited to your account automatically
• Access to emergency functionality is never withheld on account of an outstanding balance

5.4 Refunds and Cancellation

• Cancellation of your subscription may be initiated at any time from your account settings
• Upon cancellation, access continues until the conclusion of the current paid period
• Partial refunds for unused service time may be granted under qualifying conditions
• Fees arising from usage-based services already rendered are not eligible for refund
• Comprehensive refund terms are set out in our separate Refund Policy

6. Data and Privacy

6.1 Data Collection

All gathering and processing of personal data is conducted in accordance with our Privacy Policy. Continued use of the Service signifies your acknowledgment of the data practices detailed within that policy.

6.2 Location Data

• Core features such as incident reporting and patrol verification depend on access to your device location
• Geolocation data underpins essential security functions throughout the platform
• Location sharing preferences may be managed via your device operating system settings
• All location information is handled in strict conformity with our Privacy Policy

6.3 Data Retention

• Records of security incidents are preserved for a minimum of 7 years to satisfy legal and insurance obligations
• Patrol and route data is maintained for up to 3 years to support operational reviews
• Retention of personal data follows the schedules defined in our Privacy Policy
• Requests for data erasure are honoured to the extent permissible under applicable law

7. Security and Compliance

7.1 Security Measures

• The Service is safeguarded by security controls that meet recognised industry benchmarks
• All information is encrypted both during transmission and while stored
• Permission structures are enforced through role-based access mechanisms
• Continuous security monitoring operates around the clock

7.2 Compliance

• Our operations adhere to the applicable legislation of the Republic of South Africa
• We uphold international data protection and privacy standards
• Lawful requests from law enforcement authorities are honoured in accordance with due process
• All necessary business registrations, licences, and certifications are maintained

8. Intellectual Property

8.1 Our Rights

• The MyProtektor platform, including all associated content, is the property of MyProtektor or its licensors
• Reproduction, modification, or redistribution of our intellectual property is prohibited without written consent
• All brand names, trademarks, and visual marks remain our exclusive property
• Copyright, patent, and other intellectual property protections apply to the Service

8.2 Your Rights

• Ownership of data that you contribute to the Service remains with you
• By submitting data, you grant us a licence to utilise it for the purpose of delivering the Service
• Data export functionality is available to you at any time
• It is your responsibility to confirm that you hold all necessary rights to any data you upload

9. Service Availability

9.1 Service Level

• Our target is 99.9% platform availability, though uninterrupted operation cannot be unconditionally guaranteed
• Planned maintenance windows will be communicated ahead of time
• Urgent maintenance may occasionally be carried out without advance notice
• Any service disruptions will be resolved as swiftly as possible

9.2 Support

• Technical assistance is offered during standard business hours
• Around-the-clock support is provided for critical security emergencies
• Response time commitments are determined by your subscription tier
• Assistance is available in both English and Afrikaans

10. Limitation of Liability

To the fullest extent allowable under applicable law:

• Our aggregate liability is capped at the total fees you have paid for the Service
• No claim may be made against us for indirect, incidental, special, or punitive losses
• We make no guarantee that the Service will function without defects or interruptions
• All use of the Service is undertaken at your own risk

11. Indemnification

You undertake to defend, indemnify, and hold MyProtektor harmless against all liabilities, damages, costs, and expenses that arise from:

• Your access to or operation of the Service
• Any breach by you of these Terms
• Any contravention of applicable law or regulation on your part
• Any infringement of the rights of a third party attributable to you

12. Termination

12.1 Termination by You

• You are free to close your account whenever you choose
• Your subscription will remain active until the end of the current billing cycle upon termination
• We recommend exporting any data you wish to retain before closing your account
• Certain records may be retained after account closure to comply with legal mandates

12.2 Termination by Us

• Accounts may be suspended or terminated for breach of these Terms
• Persistent non-payment of fees constitutes grounds for account termination
• Engagement in illegal or destructive conduct will result in immediate account closure
• Wherever feasible, advance notice will be provided prior to termination

13. Changes to Terms

We reserve the right to revise these Terms at any time. Material amendments will be communicated through:

• A notification sent to the email address linked to your account
• Alerts displayed within the application interface
• Publication of updated Terms on our website

If you continue to use the Service following such modifications, you are deemed to have accepted the revised Terms.

14. Governing Law

South African law governs the interpretation and enforcement of these Terms. Any legal proceedings arising under these Terms shall be brought before the competent courts of South Africa. In the event that any clause is held to be invalid or unenforceable, all remaining provisions shall continue in full force and effect.

15. Contact Information

Should you have any enquiries regarding these Terms of Service, please reach out to us: