
## What operations managers actually need

A clear, unchallengeable record: **who entered**, **who was turned away**, **at what time**, and **which guard authorised it**. When disputes arise — and they will — the data is already there.

## Structured QR scanning at every gate

Guards use their phones to scan QR codes at designated entry points. Each scan automatically captures:

- Exact date and time of the decision
- Identity of the guard on duty
- Site where the scan took place
- Whether access was granted or denied

![Time-stamped access decision record showing guard, site, and entry verification in MyProtektor](/images/solutions/access-control-2.webp)

Paper registers disappear. So do illegible signatures and blank pages. Every access event is linked directly to [security guard shift and duty management](/solutions/shift-duty-management), confirming which officer was responsible at that moment.

## Full operational picture from anywhere

![Control room dashboard showing total access scans, granted vs denied entries, and searchable logs in MyProtektor](/images/solutions/access-control-3.webp)

Through the [security operations control room dashboard](/solutions/control-room-dashboard), managers and operators can monitor:

- Cumulative scan totals across the portfolio
- Granted versus denied entry ratios
- Per-site access activity breakdowns
- Filterable, searchable access histories

Anomalies surface immediately — not three days later in a paper audit.

## Disputes resolved before they escalate

Verified digital records change the dynamic between:

- Guards and residents questioning decisions
- Visitors contesting denied access
- Clients challenging your company's professionalism

System-generated evidence replaces verbal arguments.

## Ready for audits and investigations

Access records feed directly into your [security incident reporting and compliance](/solutions/realtime-incident-response) workflow when something goes wrong.

You produce documentation showing:

- Which individuals accessed the property
- Whether each entry was authorised or refused
- The specific guard who processed the request
- Precise timestamps and geolocation data

Your officers and your business are protected by verifiable facts. Record visibility follows strict [role-based access control for security teams](/solutions/role-based-access) to prevent unauthorised access to sensitive logs.

## Runs on equipment you already own

Implementation requires only:

- Android or iOS guard phones
- Printed QR codes at entry points
- Your current site infrastructure

No turnstiles to install. No cabling. No capital expenditure.

## What changes for your operation

Paper-based access control creates liability. Digital access control creates accountability.

Instead of:

- Visitor books that go missing
- Unsigned or forged entry logs
- Post-incident finger-pointing

You operate with a **verified, timestamped, geotagged entry record** for every scan, every site, every shift.

## Learn how QR scanning works

Step-by-step instructions for setting up QR patrol and access points:

- [Patrol Points Guide](/docs/admin/patrol-points) — create, print, and deploy QR codes for scanning

## Get Started

MyProtektor works on any Android or iOS smartphone. No special hardware needed.

[View pricing plans](/pricing) to find the right package for your team.


QR Access Control & Entry Verification for Security Sites


## The operational platform small security companies actually need

Running a private security company in South Africa with 5 to 100+ guards means juggling patrol schedules, incident reports, guard accountability, and client expectations simultaneously. Most software on the market targets large national operators with dedicated IT departments and enterprise budgets. That leaves smaller firms stuck with spreadsheets, WhatsApp groups, and paper-based processes that fall apart under pressure.

MyProtektor closes that gap. It delivers a single operational hub where owners, managers, and control-room staff can track guards, respond to incidents, verify patrols, and report to clients without stitching together multiple tools or hiring additional admin staff.

The platform assumes your guards carry standard smartphones, your bandwidth is unpredictable, and your margins leave no room for wasted time. Every screen, every workflow, and every notification is shaped around the conditions South African security businesses deal with daily.

## Designed around how your operation actually runs

![MyProtektor security guard management dashboard showing real-time operations for small businesses in South Africa](/images/solutions/best-guard-management-software-2.webp)

Most guard management platforms expect a large control room, reliable broadband, and guards trained on complex software. That is not how smaller security firms operate.

MyProtektor is structured for lean teams. A single operator can manage active incidents, monitor guard positions, and verify patrol compliance from one dashboard. Guards in the field report through a straightforward mobile app that requires minimal training and works on entry-level Android and iOS devices.

Information flows in real time. When a guard logs an incident, scans a checkpoint, or triggers a panic alert, the control room sees it immediately. There is no waiting for shift-end reports or chasing supervisors for updates.

South African conditions are not an afterthought. The system handles intermittent connectivity, supports guards with varying technical skill levels, and keeps operational costs low by eliminating the need for specialised hardware or expensive infrastructure.

## Every module your operation needs, in one place

![Complete end-to-end security management platform overview showing all MyProtektor modules](/images/solutions/best-guard-management-software-3.webp)

- [Security Guard Shift and Duty Management Software](/solutions/shift-duty-management)
- [Security Guard Patrol Management Software](/solutions/patrol-management)
- [Real-Time Incident and Emergency Response Software](/solutions/realtime-incident-response)
- [GPS Tracking Software for Security Guards](/solutions/gps-tracking-guards)
- [Security Operations Control Room Dashboard](/solutions/control-room-dashboard)
- [Guard Coverage and Availability Management](/solutions/guard-coverage-availability)
- [Mobile App for Security Guards with Panic Alerts](/solutions/mobile-app-panic-alerts)
- [Access Control and Visitor Verification](/solutions/access-control-visitor-verification)
- [Client Portal and Mobile App for Security Companies](/solutions/client-portal-mobile-app)
- [Role-Based Access Control for Security Teams](/solutions/role-based-access)
- [Extra Revenue and Affiliate Program](/solutions/extra-revenue-affiliate)

Use any module independently or combine them into a complete operational system. The result is a single source of truth that eliminates disconnected tools, reduces admin overhead, and gives you live visibility across every site you manage.

## Why growing SA security firms trust MyProtektor

![South African security company using MyProtektor mobile-first guard management on standard smartphones](/images/solutions/best-guard-management-software-4.webp)

It works the way South African security businesses need it to work.

- **Scales with your team** — supports operations from 5 guards to 100+ without complexity jumps
- **Mobile-first by design** — guards use their own Android or iOS phones, no proprietary devices required
- **Live operational awareness** — know what is happening across your sites right now, not after the fact
- **Made for local realities** — low-bandwidth tolerance, cost-conscious pricing, and compliance-aware features are standard

## Explore the admin documentation

Detailed walkthroughs for every capability:

- [Guard Management Guide](/docs/admin/guard-management) — set up profiles, track certifications, and manage guard specialisations
- [Dashboard Tab Guide](/docs/admin/dashboard-tab) — monitor your entire operation from one live screen
- [Analytics Tab Guide](/docs/admin/analytics-tab) — measure response times, patrol compliance, and operational trends

For deeper context on the technology shaping the industry, read [Security Guard Technology in South Africa](/blog/security-guard-technology-in-south-africa).

## Get Started

MyProtektor runs on any Android or iOS smartphone. No special hardware, no complex setup.

[View pricing plans](/pricing) to find the right package for your team.


Security Guard Management Software for Growing SA Companies | MyProtektor


## The management perspective

Your clients stay informed with verified facts, and your team stays in full control of the narrative. No screenshots circulating in community groups. No voice notes creating alarm.

## WhatsApp groups are a liability

Community WhatsApp groups undermine your credibility:

- Unverified posts spread faster than facts
- Incidents get distorted through retelling
- Archived messages resurface and reignite panic
- Residents react before your team can assess the situation

MyProtektor eliminates that risk with a single, controlled information channel.

## Admin approval gates every publication

Guards and members of the public submit incidents through the app as part of a structured [real-time incident and emergency response](/solutions/realtime-incident-response) workflow.

The critical distinction:

- Every incident passes through admin review before publication
- Submissions are assessed from the [security operations control room dashboard](/solutions/control-room-dashboard)
- Only verified, approved incidents reach the client-facing map

No unconfirmed reports. No speculation reaching your clients. No reputational damage.

## Your clients see only what you authorise

![MyProtektor client app showing verified incidents on a live map for security company clients](/images/solutions/client-portal-mobile-app-2.webp)

Through the client app, residents and property managers can:

- Browse published incidents on a live, interactive map
- Follow confirmed status updates and resolution progress
- Activate panic alerts when they face a direct threat

They cannot:

- Publish content to the map themselves
- Access draft reports or internal operational data
- Circulate unverified information to other users

Every piece of information your clients receive has been approved by your team first.

## Panic alerts routed directly to your control room

![Client panic alert with GPS location and instant control room notification in MyProtektor](/images/solutions/client-portal-mobile-app-3.webp)

When a client activates the panic button:

- The alert arrives at your control room instantly
- It receives priority classification automatically
- GPS position, timestamp, and user identity are captured in one action

Nobody has to describe their emergency over a phone call while under duress.

## Internal operations stay internal

Your guards and supervisors retain full access through the [mobile app for security guards](/solutions/mobile-app-panic-alerts):

- Pending and draft incident reports
- Internal investigation notes
- Guard movement and location data
- Complete response records and timelines

Clients receive only:

- Published, admin-approved incidents
- Factual, concise status updates
- Final resolution outcomes

Professional transparency without operational exposure.

## Fewer complaint calls, stronger client retention

When clients have access to verified, timely information:

- Panicked phone calls to your office drop sharply
- "What is going on?" messages become rare
- Complaints driven by rumour and misinformation disappear

Client confidence grows because they see your team is active and in command.

## Why security companies make this switch

Information control is part of service delivery.

The old approach means dealing with:

- Unmanageable WhatsApp group dynamics
- Neighbourhood posts your team cannot correct
- Frantic calls demanding answers you are still gathering

MyProtektor gives you:

- A single, professional client-facing channel
- Publication control over every incident
- Panic alerts that reach your control room directly, not a chat group

Deliver transparency on your terms. Protect your operation and your reputation.

## Get Started

MyProtektor runs on any Android or iOS smartphone. No specialised hardware required.

[View pricing plans](/pricing) to choose the right package for your operation.


Client App for Security Companies — Verified Updates, No WhatsApp


## The business case in one sentence

Security companies operate on thin margins. Every rand spent on software needs justification. The MyProtektor affiliate program turns your subscription into an income stream without adding headcount, vehicles, or admin overhead.

## Sign up individuals, collect recurring commission

The affiliate program ships with the Professional Plan and targets a specific gap: people in your area who want safety but fall outside your full monitoring contracts.

Typical sign-ups include:

- Pensioners living alone
- Families in suburban areas
- Individuals seeking basic incident awareness without a full armed response contract

They receive limited platform access. You receive monthly commission on every account.

## Controlled access that protects your operation

![MyProtektor affiliate program controlled access showing private user incident view and panic alert workflow](/images/solutions/extra-revenue-affiliate-2.webp)

Panic alerts from private users follow the identical [real-time incident and emergency response](/solutions/realtime-incident-response) pipeline as your monitored clients.

Through the [client portal and mobile app](/solutions/client-portal-mobile-app), private users can:

- Browse approved incidents displayed on the map
- Trigger one complimentary panic alert per month
- Log incidents or request emergency assistance

Your safeguards remain intact:

- No incident reaches the public map without admin sign-off
- You determine which events get published
- Free monitoring obligations never apply

Response scope and client expectations stay entirely under your control.

## Commission structure that compounds

- 30% of each referred user's subscription, paid to you every month
- Commission recurs for the lifetime of the subscription
- You set your own call-out fees for additional panic alerts beyond the free monthly allowance
- Existing discounted clients are excluded from commission calculations

This adds net-new income on top of your current client base.

## Automated from referral to payout

The entire tracking and payment cycle runs without manual input:

- Each company receives a unique referral link
- Sign-ups are attributed automatically
- A built-in affiliate dashboard shows live totals
- Monthly EFT payouts land in your account

No spreadsheets to maintain. No referral codes to chase. No reconciliation disputes.

## Strategic advantages beyond commission

- **Predictable monthly income** — commission arrives alongside your existing billing cycle
- **Stronger local presence** — your company becomes the recognised safety provider in the neighbourhood
- **Community goodwill** — you deliver tangible protection to residents who previously had none
- **Natural upsell path** — private users who experience the platform frequently upgrade to full monitoring
- **Zero operational change** — your guard deployment and daily workflow remain untouched

Growing your footprint pays for itself.

## Five steps from sign-up to first payout

1. Subscribe to the Professional Plan
2. Collect your unique referral link from the dashboard
3. Distribute it to non-clients in your service area
4. Users register through the link and activate their accounts
5. Commission accrues immediately, paid out monthly via EFT

Nothing else required.

## Built for companies that need growth without overhead

Expanding revenue traditionally demands more guards, more vehicles, more risk. This programme breaks that pattern.

Instead of:

- Absorbing software subscription costs with no return
- Ignoring demand from people outside your contract base
- Leaving potential revenue untouched in your own service area

You gain:

- Monthly income generated by your community presence
- A platform that offsets its own cost and then some
- Business growth decoupled from operational expansion

Convert your local reach into recurring revenue. The system handles the rest.

## Get Started

MyProtektor works on any Android or iOS smartphone. No special hardware needed.

[View pricing plans](/pricing) to find the right package for your team.


Affiliate Revenue Program for Security Companies


## Your entire operation on one live map

Guard positions, active incidents, emergency alerts, and resolved situations are all visible in a single map view that updates continuously.

At any moment, the map displays:

- Every active incident and emergency with severity indicators
- The real-time position of on-duty security guards
- GPS-verified coordinates rather than text-based descriptions
- Current status of each event: active, escalating, or resolved

Stop piecing together information from radio calls and text messages. Open the map, and the operational picture is already there.

## Dispatch based on proximity, not guesswork

![MyProtektor GPS map showing guard locations and nearest responder for incident dispatch](/images/solutions/gps-tracking-guards-2.webp)

When a [real-time incident or emergency](/solutions/realtime-incident-response) demands a response, the critical question is always: who is closest? That answer only has value when paired with [shift and duty management](/solutions/shift-duty-management) data confirming the guard is actually on duty and available.

The map gives you instant clarity on:

- The exact location of the incident
- Which guards are nearest to it
- Which zones are already stretched thin

Armed with that information, dispatch decisions take seconds instead of minutes.

## Continuous updates as situations evolve

![Real-time GPS map with live incident updates and guard position tracking in MyProtektor](/images/solutions/gps-tracking-guards-3.webp)

Security situations change fast. The map keeps pace.

As new information arrives:

- Guard positions update automatically
- New incidents appear the moment they are reported
- Resolved events fade from the active view

There is no need to refresh, reload, or request updates. The screen always reflects what is happening right now.

## Clarity when pressure is highest

High-activity shifts and simultaneous emergencies create conditions where mistakes are most likely. A visual map reduces that risk.

It helps your control room:

- Direct guards to the correct location on the first attempt
- Eliminate duplicate dispatch to the same incident
- Maintain situational overview when multiple events run concurrently

Calmer decisions under pressure start with better information.

## GPS-verified evidence for reporting and accountability

![GPS-verified incident location evidence for post-incident reports and client reviews in MyProtektor](/images/solutions/gps-tracking-guards-4.webp)

Every incident retains its GPS coordinates permanently.

That location data gives you:

- Documented proof of where each event took place
- Stronger post-incident analysis and debriefing material
- Professional, verifiable reports for clients and management

When a client asks where something happened and how you responded, the answer is backed by GPS data, not memory.

## Why operations managers depend on the map

Because real-time location eliminates the largest source of confusion in security response.

Replace:

- Lengthy verbal descriptions of locations
- Misinterpreted street addresses and landmarks
- Delayed reactions caused by incomplete information

With:

- A single, shared live map
- Unified visibility for the entire control room
- Response decisions anchored to verified positions

See the situation. Respond faster. Maintain control.

## Step-by-step map guides

Detailed documentation for getting the most from GPS tracking:

- [Guard Map Guide](/docs/admin/guard-map) — monitor guard positions with live filters and status indicators
- [Incident Map Guide](/docs/admin/incident-map) — manage and respond to incidents directly from the map interface

Looking for hardware recommendations? Read our guide on the [best devices for security guards in 2026](/blog/best-devices-for-security-guards-in-2026).

## Get Started

MyProtektor runs on any Android or iOS smartphone. No special hardware, no complex setup.

[View pricing plans](/pricing) to find the right package for your team.


Live GPS Tracking for Security Guards | Map-Based Dispatch & Monitoring


## Know your coverage status in seconds

Every coverage figure is anchored to verified [security guard shift and duty management](/solutions/shift-duty-management) data — only guards clocked into active shifts count toward your numbers.

Pull up the dashboard and the picture is immediate:

- Personnel currently on active duty
- Guards who are offline, inactive, or unreachable
- GPS-confirmed positions for every working officer
- Sites with confirmed guard presence versus exposed locations

No spreadsheets to maintain. No radio roll calls. No guessing.

## Detect shortfalls before they become phone calls

The worst way to learn about a coverage gap is from an angry client. With live coverage monitoring, problems surface early:

- Shifts running below required headcount
- Zones with dangerously thin deployment
- Officers who stopped moving or failed to check in
- Properties trending toward exposure before complaints land

Intervene while the problem is still manageable.

### Confirmed positions, not reported ones

![Live GPS guard location tracking showing real-time positions and patrol movement in MyProtektor](/images/solutions/guard-coverage-availability-2.webp)

Location data refreshes continuously through [GPS tracking software for security guards](/solutions/gps-tracking-guards).

The operational difference:

- Patrol routes are verified by movement patterns, not logbook entries
- Physical presence is confirmed without calling the guard
- Stationary officers are flagged automatically

Accountability stops being a management task and becomes a system function.

## Intelligent dispatch under pressure

Incidents demand rapid deployment. Through the [real-time incident and emergency response](/solutions/realtime-incident-response) pipeline, coverage data drives smarter decisions:

- Identify the nearest available officer instantly
- Prevent redeployment from sites that cannot afford to lose coverage
- Maintain balanced protection even while handling emergencies

Consistent service levels hold up when it matters most.

## Auditable proof of deployment

Every shift assignment, GPS update, and status transition is permanently recorded. When questions arise, you produce:

- Confirmed duty rosters with timestamps
- Location histories for any guard on any date
- Coverage change logs with full context

Your documentation stands up to client scrutiny and contractual review.

## What this eliminates from your operation

Unverified coverage assumptions erode both revenue and reputation.

Replace:

- Hoping your sites have adequate personnel
- Tracking down guards for manual status reports
- Discovering gaps only after client escalations

With:

- Continuous, verified coverage visibility
- Automated gap detection and early warnings
- Direct operational control over deployment strength

Identify exposure. Correct it early. Maintain operational authority.

## Learn how to monitor coverage

Step-by-step instructions are available in our admin documentation:

- [Guard Map Guide](/docs/admin/guard-map) — live guard positions with status filters and shift details
- [Analytics Tab Guide](/docs/admin/analytics-tab) — track guard coverage and response performance over time

## Get Started

MyProtektor works on any Android or iOS smartphone. No special hardware needed.

[View pricing plans](/pricing) to find the right package for your team.


Live Guard Coverage & Manpower Availability


## Capture every detail while it still matters

![Security guard mobile incident report with GPS location, severity level, and photo evidence in MyProtektor](/images/solutions/mobile-app-panic-alerts-2.webp)

Guards file reports on their phones the moment something happens, feeding directly into your [real-time incident and emergency response](/solutions/realtime-incident-response) workflow while the facts are fresh.

Each report automatically captures:

- A structured title and description of what occurred
- Severity classification selected at the scene
- Precise GPS coordinates and timestamp
- Photographic evidence attached on the spot

The control room receives the full picture within seconds. No relay calls. No secondhand summaries.

## Panic alerts that trigger immediate action

![Guard panic alert showing GPS coordinates, device status, and emergency timeline in MyProtektor](/images/solutions/mobile-app-panic-alerts-3.webp)

A panic alert is not a standard report. It activates a priority emergency protocol backed by [GPS tracking software for security guards](/solutions/gps-tracking-guards).

Every panic alert delivers:

- Identity of the guard who activated it
- Pinpoint GPS coordinates with accuracy radius
- Live device information (battery level, signal strength, phone model)
- A running emergency timeline from trigger to resolution

Control-room operators see at a glance: this demands an immediate response.

## Designed for high-pressure situations

Guards operating under threat cannot afford complicated interfaces or multi-step processes.

The app handles this by:

- Walking them through each field in a logical sequence
- Requiring the critical information up front
- Operating reliably even under poor connectivity

Fewer steps means fewer errors when the pressure is highest.

## From incident to action without the bottleneck

Structured reports eliminate the back-and-forth that slows everything down:

- Admins receive complete information on the first submission
- Guard deployment decisions happen faster
- Response teams arrive at the correct location without confusion

The time between an incident occurring and someone acting on it drops significantly.

## Every report tied to a duty record

![Mobile report linked to guard shift duty record with timestamp and GPS verification in MyProtektor](/images/solutions/mobile-app-panic-alerts-4.webp)

Reports connect automatically to our [security guard shift and duty management](/solutions/shift-duty-management) records, establishing a clear chain of accountability.

Each submission is:

- Stamped with the exact date and time
- Associated with the reporting guard's profile
- Verified through GPS position and device metadata

That documentation protects your company during investigations and protects your guards against false claims.

## What security operations gain from this

Field data should arrive complete and verified, not filtered through phone conversations.

Replace the old way:

- Fragmented phone reports with missing context
- WhatsApp messages that arrive too late
- Handwritten logs filled in hours after the event

With a system that delivers:

- Structured mobile reports from the field in real time
- Verified panic alerts with full location data
- Reliable records created at the source

Under pressure, your guards need tools that work. Not tools that add confusion.

## See how mobile reporting works

Step-by-step guides are available in our admin documentation:

- [How to Report a New Incident](/docs/admin/how-to-report-a-new-incident) — the complete reporting workflow for guards and administrators
- [Dashboard Tab Guide](/docs/admin/dashboard-tab) — where panic alerts and incident summaries appear for control room staff

Choosing hardware for your team? Read our guide on the [best devices for security guards in 2026](/blog/best-devices-for-security-guards-in-2026).

## Get Started

MyProtektor runs on any Android or iOS smartphone. No specialised hardware required.

[View pricing plans](/pricing) to choose the right package for your operation.


Security Guard Mobile Reporting App with Panic Button


## Capture every detail when it matters most

When an incident occurs, incomplete information costs time. MyProtektor gives guards and control-room staff a single, structured process to log incidents from the field or the dashboard with everything needed for an effective response.

Every incident report captures:

- A clear title and detailed description
- Categorised incident type and severity rating
- Precise timestamp and GPS coordinates
- Attached photographs or supporting evidence

No more scattered messages across phone calls and chat groups. One report, one format, one system that the entire team follows from the moment something happens.

## Emergency alerts that cut through the noise

![Emergency panic alert with GPS location, device status, and priority timeline in MyProtektor control room](/images/solutions/realtime-incident-response-2.webp)

A panic button press is not a routine report. MyProtektor treats it as a critical event that demands immediate action.

The moment an alert fires, your control room sees:

- The identity of the person who triggered it
- Their precise GPS position with accuracy data
- Live device information including battery level, signal strength, and device type
- A timestamped emergency timeline tracking every second

Everything appears on one screen so operators can assess the situation and mobilise a response without switching between systems or making phone calls to gather basic facts.

## Structured escalation from report to resolution

![Incident escalation workflow showing status flow from reported to resolved with guard assignment in MyProtektor](/images/solutions/realtime-incident-response-3.webp)

Every incident follows a defined status path that integrates directly with [security guard shift and duty management](/solutions/shift-duty-management): reported, escalated, accepted, resolved.

At each stage, control-room operators can:

- Review the complete incident or emergency record
- Assign available guards to respond
- Reach the reporting person directly
- Route responders to the exact GPS location
- Close the incident once the situation is handled

No incident sits in limbo. The workflow enforces accountability at every step.

## Map-driven response instead of address confusion

![Real-time GPS incident map showing active, critical, and resolved incidents across security sites in MyProtektor](/images/solutions/realtime-incident-response-4.webp)

Every incident and emergency is plotted on a live map using [GPS tracking software for security guards](/solutions/gps-tracking-guards).

Rather than interpreting written addresses or asking for landmarks, your team sees:

- The precise location of each active incident
- Which situations are critical and which are under control
- What has already been resolved

This spatial awareness drives faster dispatch decisions and smarter allocation of guards already in the field.

## Complete audit trail for every incident

Every action taken on an incident is permanently recorded. At any point you can verify:

- Who submitted the original report
- When the incident was escalated and who accepted it
- What response actions were carried out
- The exact time of resolution

This gives your operation an unbroken chain of accountability and provides clients with documented proof of how their security concerns were handled.

## Why security operations depend on it

Because structured processes outperform improvisation under pressure.

Replace:

- Scattered phone calls and radio chatter
- Informal WhatsApp messages with missing context
- Handwritten logs completed hours after the fact

With:

- A single incident management system
- A consistent workflow from first report to closure
- A permanent, verifiable record of every action

## Admin guides for incident management

Follow the step-by-step documentation to get your team running:

- [How to Report a New Incident](/docs/admin/how-to-report-a-new-incident) — reporting workflow for guards and administrators
- [Security Operations Board](/docs/admin/security-operations-board) — track and manage incidents through every status stage
- [Incident Map Guide](/docs/admin/incident-map) — locate and respond to incidents directly from the live map

## Get Started

MyProtektor runs on any Android or iOS smartphone. No special hardware, no complex setup.

[View pricing plans](/pricing) to find the right package for your team.


Incident Response & Emergency Management Software for Security Teams


## Four distinct roles, zero ambiguity

Every person in your [control room dashboard](/solutions/control-room-dashboard) operates under a defined permission tier. MyProtektor enforces four levels through the Team Management screen:

- Owners
- Admins
- Guards
- Private Clients

Each tier determines exactly what a user can view, edit, and act on. Boundaries are enforced by the system, not by trust.

## Lock down sensitive operations

![Role-based permission settings showing restricted actions for guards, admins, and clients in MyProtektor](/images/solutions/role-based-access-2.webp)

Internal threats and accidental changes are a real concern for security companies managing compliance-sensitive incident records.

- Guards submit reports but cannot modify or publish them
- Private Clients see only what has been approved for them
- Administrative functions remain gated behind Admin or Owner credentials
- System configuration is locked to authorised personnel

Sensitive data stays protected without relying on verbal agreements or manual oversight.

## Visibility that keeps pace with growth

Scaling from ten guards to fifty introduces blind spots. MyProtektor eliminates them.

Through your dashboard you can:

- Review every active user and their assigned tier
- Identify roles at a glance without opening individual profiles
- Monitor last login and activity timestamps
- Revoke or downgrade access immediately

Departed staff and expired accounts never linger undetected.

## Simpler workflows, fewer human errors

Restricting each user to their relevant tools creates a focused environment:

- New guards onboard faster because the interface shows only what they need
- Data entry mistakes decline when editing rights are limited
- Accountability becomes automatic since every action maps to one person

Structure is enforced at the platform level, removing the burden from supervisors.

## Traceable records when it matters most

![Audit trail showing role assignments linked to shift records and last activity timestamps in MyProtektor](/images/solutions/role-based-access-3.webp)

Permission tiers integrate directly with [shift and duty management](/solutions/shift-duty-management), connecting every recorded action to the person who was on duty at that moment.

When a dispute arises, the system provides:

- The exact role assigned at the time of the event
- The user identity attached to every logged action
- Precise timestamps of their last interaction

This creates a defensible record that protects the business during internal investigations or client queries.

## Replacing outdated access habits

Shared passwords and open dashboards expose security companies to liability and data leaks.

Instead of:

- One login passed between multiple guards
- Vague assumptions about who can do what
- Open access where everyone sees everything

You operate with:

- Enforced permission boundaries per user
- Defined responsibility at every level
- A platform that maintains discipline automatically

The right information reaches the right person. Everything else stays hidden.

## Step-by-step setup guides

Detailed walkthroughs are available in the admin documentation:

- [Guard Management Guide](/docs/admin/guard-management) — organise your team by role and manage individual access levels
- [Profile Settings Guide](/docs/admin/profile-settings) — understand how each permission tier controls profile visibility and editing

## Get Started

MyProtektor works on any Android or iOS smartphone. No special hardware needed.

[View pricing plans](/pricing) to find the right package for your team.


Granular Permission Control for Security Operations


## Every site, one dashboard

Open a single screen and immediately see the full picture:

- Active patrols happening right now
- Checkpoints that guards have completed
- Sites where rounds were skipped or late
- Locations that need supervisor attention

No spreadsheets. No phone calls. No guessing.

## GPS and QR verification at every checkpoint

![GPS-verified QR patrol checkpoint scan showing time-stamped guard presence at security site in MyProtektor](/images/solutions/patrol-management-2.webp)

Each patrol round is backed by hard evidence through [GPS tracking software for security guards](/solutions/gps-tracking-guards) combined with on-site QR code scans.

Here is what that delivers:

- Physical presence confirmed at each location
- Automatic timestamps on every scan
- Gaps in patrol routes flagged the moment they occur

When a checkpoint gets skipped, the dashboard shows it immediately.

## Catch failures before they become client complaints

Most patrol breakdowns only surface after something goes wrong. This system reverses that pattern.

Supervisors can:

- Identify skipped or late rounds in real time
- Reassign guards before a site sits unprotected
- Resolve issues before any client raises a concern

Addressing problems early costs nothing. Dealing with complaints costs contracts.

## Supervisors manage through data, not phone calls

![Patrol management dashboard showing completed, missed, and delayed patrols across multiple security sites in MyProtektor](/images/solutions/patrol-management-3.webp)

Guards complete their rounds using the [mobile app for security guards with panic alerts](/solutions/mobile-app-panic-alerts), and every action feeds directly into the dashboard.

Supervisors always know:

- Which guard covered which site
- The exact route they followed
- The precise time each checkpoint was scanned

That turns management into monitoring, not micromanaging.

## Audit-ready patrol records on demand

Every patrol entry automatically connects to our [security guard shift and duty management](/solutions/shift-duty-management) system, so there is never a question about who was responsible.

Your records always include:

- Full patrol history for each site
- Individual guard accountability logs
- Documented proof of compliance

When a client or authority asks for evidence, you pull it up in seconds.

## What makes security firms switch to this

Accountability drives performance. That is the core principle here.

Without patrol tracking, you deal with:

- Handwritten logs nobody can verify
- Disputes over whether rounds were completed
- Complaints arriving before you knew there was a problem

With MyProtektor, you operate with:

- Real-time patrol visibility across all sites
- Automatic alerts when something falls behind
- Sites that stay covered because the system enforces it

If patrol compliance matters to your contracts, you need visibility to enforce it.

## Set up your patrol system

Detailed setup instructions are available in our admin documentation:

- [Patrol Points Guide](/docs/admin/patrol-points) — create QR codes, organise checkpoint folders, and track scan activity

Explore how patrol technology is changing the industry: [Security Guard Technology in South Africa](/blog/security-guard-technology-in-south-africa).

## Get Started

MyProtektor runs on any Android or iOS smartphone. No specialised hardware required.

[View pricing plans](/pricing) to choose the right package for your operation.


Patrol Tracking Software for Security Companies in South Africa


## Duty status you can verify in seconds

After every incident, one question dominates: who was supposed to be there? MyProtektor answers it instantly with a live, GPS-verified overview of every guard's current duty state.

## Complete team status on a single screen

The Team Overview and Guard Tracking panels display everything at once:

- Total registered guards versus those currently online
- Individual status: active, available, responding, or offline
- Guards officially assigned to the current shift
- Timestamps showing each guard's most recent action

Guesswork and phone calls to site supervisors become unnecessary.

## Activity that backs up the status label

![Guard duty status with live GPS tracking showing active, available, and offline guards in MyProtektor](/images/solutions/shift-duty-management-2.webp)

A name on a roster means nothing without proof of presence.

Guard status connects directly to [GPS tracking for security guards](/solutions/gps-tracking-guards), verifying duty through:

- Continuous location updates
- Patrol route completion
- Logged incident interactions
- Actions performed during the assigned shift window

When a guard shows as active, the underlying data confirms it.

## Shift records that survive scrutiny after incidents

![Incident accountability view showing which guards were on duty and who responded during emergency in MyProtektor](/images/solutions/shift-duty-management-3.webp)

During a [real-time incident and emergency response](/solutions/realtime-incident-response) event, the platform captures duty context automatically.

For every incident, the record shows:

- Every guard assigned to duty at that timestamp
- Which guards acknowledged and responded
- Which guards were marked available but took no action

Management receives a factual account instead of conflicting stories from the field.

## Data settles the argument

Verbal confirmations and WhatsApp screenshots carry no weight when a client demands answers.

The platform already holds:

- Verified online and active timestamps
- Recorded shift activity per guard
- Assignment records linking guards to duty windows

Responsibility becomes a matter of record, not opinion.

## What makes this indispensable for operations managers

Excuses collapse when digital records contradict them.

Instead of:

- Relying on phone-in confirmations for shift starts
- Investigating conflicting accounts after a break-in
- Guessing who bore responsibility for a missed patrol

You operate with:

- Real-time duty visibility across your entire workforce
- Incident records anchored to verified shift data
- Unambiguous operational ownership per guard, per shift

When someone was on duty, the evidence is already captured.

## Detailed setup instructions

Step-by-step guides are available in the admin documentation:

- [Guard Map Guide](/docs/admin/guard-map) — monitor live duty status overlaid on your operational map
- [Guard Management Guide](/docs/admin/guard-management) — configure guard profiles, department assignments, and scheduling

## Get Started

MyProtektor works on any Android or iOS smartphone. No special hardware needed.

[View pricing plans](/pricing) to find the right package for your team.


Live Shift Tracking & Duty Status for Security Guards


## Your entire operation on a single screen

Stop switching between tabs, radios, and phone calls. The moment this dashboard loads, you have:

- Every open incident and its current status
- Alerts demanding immediate response
- Guard positions and shift assignments
- Operational health of the full system

This is the screen that stays open for the duration of every shift.

## Events appear as they happen

![MyProtektor control room live activity feed showing real-time incidents, panic alerts, and guard updates](/images/solutions/control-room-dashboard-2.webp)

Panic buttons, new reports, status changes — every field event streams into the dashboard instantly through the [real-time incident and emergency response](/solutions/realtime-incident-response) pipeline.

What that eliminates:

- Delays from callbacks and relayed messages
- Blind spots between the field and operations
- Events lost during peak activity hours

When something occurs on site, your control room already knows.

## Verified guard positions at all times

Integrated [guard coverage and availability management](/solutions/guard-coverage-availability) feeds directly into the command view, giving you:

- Confirmed on-duty personnel
- Current locations for every active guard
- Proximity data for rapid dispatch

Deployment decisions are driven by live data — not assumptions, not radio polls.

## Spatial awareness through live mapping

![Live GPS map in MyProtektor control room showing guard positions, active incidents, and coverage areas](/images/solutions/control-room-dashboard-3.webp)

Every guard and every incident sits on a live map powered by [GPS tracking software for security guards](/solutions/gps-tracking-guards).

Your operators work with geography, not text descriptions:

- Pinpointed incident locations across all sites
- Visual priority indicators for severity levels
- Clear separation between active and resolved events

Spatial context turns reactive operators into proactive coordinators.

## Operational health at a glance

The dashboard surfaces system diagnostics so you never operate blind:

- Platform connectivity and uptime status
- Mobile reporting pipeline confirmation
- Incident resolution flow verification

Silent outages and hidden failures are eliminated before they cost you.

## What this replaces

Control rooms used to run on:

- Radio traffic and shouted updates
- WhatsApp groups with conflicting messages
- Paper logs filled in after the fact

Now they run on:

- A single, always-current operational view
- Shared situational awareness across every operator
- Verified, timestamped data backing every decision

Maintain command. Especially when multiple situations unfold simultaneously.

## Learn how to use the dashboard

Step-by-step instructions are available in our admin documentation:

- [Dashboard Tab Guide](/docs/admin/dashboard-tab) — live activity, incident cards, and admin workflow
- [Live Feed Guide](/docs/admin/live-feed) — real-time event stream for control room operators
- [Security Operations Board](/docs/admin/security-operations-board) — manage incidents through Urgent, Active, Review, and Resolved stages

## Get Started

MyProtektor works on any Android or iOS smartphone. No special hardware needed.

[View pricing plans](/pricing) to find the right package for your team.


MyProtektor Solutions