MyProtektor

Reporting a New Incident

Step 1 – Open "Report New Incident"

Navigate to the dashboard sidebar and select Report New Incident (the red "+" located at the top beneath your company name). This brings up the incident-report form where you can provide essential information including the title, description, severity, and location.

Before proceeding, confirm that you are:

• Signed in with your correct guard or admin profile. • Marked On Duty if your site uses shift tracking — reports won't log otherwise.

Sidebar navigation with Report New Incident button highlighted at the top of the menu

Step 2 – Fill in the Incident Details

Populate every field in the form to create an accurate record of what took place.

Required fields:

• Incident Title: Use a concise, descriptive phrase (e.g., "Suspicious vehicle near main gate").

• Type: Pick the category that best matches the situation from the dropdown.

• Severity: Assign the appropriate level: Low, Medium, High, or Critical.

• Description: Provide a summary covering the event, the individuals involved, and any actions already taken.

• Date & Time: Defaults to the current timestamp; adjust it if the incident occurred at an earlier time.

• Location: Enter the address manually, tap a point on the map, or use your Current GPS Location.

Optional:

• Add Photos: Attach clear images showing evidence or context for the event (scene, damage, etc.).

Blank Report New Incident form with fields for title, type, severity, description, date, location map, and photos

Step 3 – Submit the Incident

Once every field has been completed, press Submit at the bottom of the form.

• The system verifies that all required fields are populated and GPS is enabled.

• Upon submission, the incident is recorded with a timestamp and tied to your user profile.

• A success notification will appear confirming your report was sent.

• Admins can immediately access it on the Security Operations Board and Incident Map for evaluation.

Completed incident report form with filled details and Report Incident submit button highlighted at the bottom

Step 4 – Confirmation Message

After pressing Report Incident, allow a few seconds for the system to upload your submission.

When the upload finishes, a confirmation notification lets you know the incident was stored successfully.

• The notification confirms that the report has been logged and synchronized.

• You may safely close the window once you see this message.

• Should no confirmation appear, verify your internet connection and resubmit once connectivity is restored.

Dashboard header showing Incident reported successfully confirmation toast message after submission

Step 5 – View the Incident on the Dashboard

Show the incident card appearing on the Security Operations Board or Incident Map.

• Navigate to the Dashboard or Security Operations Board.

• Your submitted report will be listed under Active or Review.

• Admins are now able to assign follow-up tasks or publish updates.

Dashboard view showing newly submitted incident card in the Live Activity feed with stats and trend graph

Typical Workflow – Reporting a New Incident

Below is the complete process from beginning to end. Follow each step to ensure your report is thorough and visible to the admin team.

  • Open "Report New Incident": In the sidebar, click the red + to initiate a new case.
  • Fill in the Incident Details: Enter a clear title, select the type and severity, describe the event, set the date and time, verify your GPS location, and upload any photos.
  • Submit the Incident: Press Report Incident to save and upload your submission.
  • Wait for Confirmation: A success notification will appear once the incident is logged. If it does not, check your connection and try again.
  • View on the Dashboard: Your new submission appears in Live Activity under the matching severity tag. Admins can review, assign, or publish it right away.

Tip: Always verify the severity level and location pin before submitting. These two fields directly influence how quickly your incident gets escalated to management or clients.