Admin Manual - Live Feed
The Live Feed is where admins and control room operators see real-time activity across the entire system. Each event that occurs, such as a panic alert, incident report, or guard update, appears instantly here. When you click Live Feed from the sidebar, it opens a continuous stream showing emergencies, active alerts, and guard actions as they happen. This allows operators to verify alerts, open emergency details, or view the incident location on the map within seconds. Keeping this view open ensures full visibility of all critical activity across your organization.
Overview
Emergency Alerts - Shows live panic activations or high-priority incidents triggered by guards or clients.
Incident Updates - Displays new reports, status changes, or notes added to existing incidents.
Guard Activity - Tracks guard status such as starting shifts, going offline, or responding to alerts.
Filter Tabs - Switch between All, Emergency, Incidents, or Guards to focus on specific event types.
Action Buttons - Quickly open All Emergency Details, View Details, or Map to verify information and respond.
Status Indicators - Highlight emergency severity levels, showing Critical, Active, or Escalated events in real time.
Use Case
The Live Feed is used by admins, control room operators, and supervisors to monitor ongoing activity and respond fast to emergencies.
When a guard or client triggers a panic alert, it appears instantly in the feed with location, contact, and status information. Operators can open View Details or All Emergency Details to access full medical and contact data, then click Map to locate the incident.
The feed also updates with guard shifts, incident progress, and system alerts, allowing teams to coordinate responses and maintain full situational awareness throughout the day.
Step-by-Step Instructions
Step 1 – Open Live Feed
From the sidebar, scroll to the Settings section and click Live Feed. This opens the live activity stream, showing all real-time events such as emergencies, incident reports, and guard updates. The small green dot next to the name confirms that live updates are active.
Step 2 – View live activity summary and filters
After opening the Live Feed, check the top summary bar to see how many Emergencies, Critical, and Active events are currently in progress. These counters update automatically as new reports come in, giving you a quick snapshot of real-time activity.
Use the filter tabs just below to focus your view:
All – Displays every update.
Emergency – Shows only panic alerts and high-priority incidents.
Incidents – Lists ongoing or newly reported incidents.
Guards – Displays guard-related updates like shift starts or location changes.
Together, the counters and filters let you quickly assess the situation and zero in on what matters most.
Step 3 – Interact with incident and emergency cards
Each card in the Live Feed represents a real-time event. You can open, edit, or act on them directly from this screen.
For regular incidents (like reports of theft or vandalism):
View Details – Opens the full incident record where you can review the report, add notes, or update the status.
Map – Displays the exact location of the reported incident on the map for quick verification or dispatch.
Edit – Allows admins to update descriptions, assign guards, or adjust severity.
Publish – Sends the incident to the Client Portal so authorized clients can view it.
For emergencies (like panic activations):
All Emergency Details – Opens the Emergency Alert Details window, showing the reporter’s contact info, medical details, and GPS location.
View Details – Loads the related incident report for tracking progress or adding admin notes.
Map – Centers the reporter’s live GPS location on the map to coordinate response teams.
Edit – Lets admins update or escalate the emergency record if additional action is needed.
These quick-action buttons allow operators to manage incidents and emergencies instantly without leaving the Live Feed.
Workflow Example
A panic alert is triggered by a guard through the MyProtektor mobile app.
The alert appears instantly in the Live Feed, marked as Emergency Alert – Critical.
The control room operator clicks All Emergency Details to review the reporter’s information, medical data, and location.
Using Map, they confirm the guard’s live GPS coordinates and dispatch the nearest response team.
Meanwhile, another admin opens a regular incident card to review a “Burglary” report. They click View Details to update the case and use Publish to notify the client.
As each update is saved, the feed refreshes automatically, showing which incidents are Active, Escalated, or Resolved.
The team keeps the feed open throughout the shift to track new reports, verify responses, and maintain full visibility over ongoing operations.