Capture every detail when it matters most
When an incident occurs, incomplete information costs time. MyProtektor gives guards and control-room staff a single, structured process to log incidents from the field or the dashboard with everything needed for an effective response.
Every incident report captures:
- A clear title and detailed description
- Categorised incident type and severity rating
- Precise timestamp and GPS coordinates
- Attached photographs or supporting evidence
No more scattered messages across phone calls and chat groups. One report, one format, one system that the entire team follows from the moment something happens.
Emergency alerts that cut through the noise
A panic button press is not a routine report. MyProtektor treats it as a critical event that demands immediate action.
The moment an alert fires, your control room sees:
- The identity of the person who triggered it
- Their precise GPS position with accuracy data
- Live device information including battery level, signal strength, and device type
- A timestamped emergency timeline tracking every second
Everything appears on one screen so operators can assess the situation and mobilise a response without switching between systems or making phone calls to gather basic facts.
Structured escalation from report to resolution
Every incident follows a defined status path that integrates directly with security guard shift and duty management: reported, escalated, accepted, resolved.
At each stage, control-room operators can:
- Review the complete incident or emergency record
- Assign available guards to respond
- Reach the reporting person directly
- Route responders to the exact GPS location
- Close the incident once the situation is handled
No incident sits in limbo. The workflow enforces accountability at every step.
Map-driven response instead of address confusion
Every incident and emergency is plotted on a live map using GPS tracking software for security guards.
Rather than interpreting written addresses or asking for landmarks, your team sees:
- The precise location of each active incident
- Which situations are critical and which are under control
- What has already been resolved
This spatial awareness drives faster dispatch decisions and smarter allocation of guards already in the field.
Complete audit trail for every incident
Every action taken on an incident is permanently recorded. At any point you can verify:
- Who submitted the original report
- When the incident was escalated and who accepted it
- What response actions were carried out
- The exact time of resolution
This gives your operation an unbroken chain of accountability and provides clients with documented proof of how their security concerns were handled.
Why security operations depend on it
Because structured processes outperform improvisation under pressure.
Replace:
- Scattered phone calls and radio chatter
- Informal WhatsApp messages with missing context
- Handwritten logs completed hours after the fact
With:
- A single incident management system
- A consistent workflow from first report to closure
- A permanent, verifiable record of every action
Admin guides for incident management
Follow the step-by-step documentation to get your team running:
- How to Report a New Incident — reporting workflow for guards and administrators
- Security Operations Board — track and manage incidents through every status stage
- Incident Map Guide — locate and respond to incidents directly from the live map
Get Started
MyProtektor runs on any Android or iOS smartphone. No special hardware, no complex setup.
View pricing plans to find the right package for your team.
