Admin Manual - Incident Map

Overview

• Live Security Map - Displays all active, resolved, and published incidents in real time with severity-based color pins.

• Status Filters - Toggle between Active, Published, and All to refine what appears on the map.

• Severity Levels - Choose between Low, Medium, High, or Critical incidents for clearer prioritization.

• Time Period - Filter incidents by Last Hour, Last 24h, Last Week, or All Time.

• Incident Feed - Lists every active report with quick access to View Details.

• Guard Locations - Shows where each guard is currently stationed or responding.

• Map Controls - Zoom, drag, or switch between Map and Satellite view for better situational awareness.

Use Case

An admin uses the Incident Map to coordinate responses across multiple sites. For example, when a “Smash and Grab” alert appears on the map, the admin quickly filters by “High” severity, clicks the incident pin to view details, and checks which guards are nearest. 

With one click, they assign the closest available guard, monitor the response, and later mark the case as “Resolved.” This ensures faster action and full visibility without needing to switch screens.

Step-by-Step Instructions

Step 1 – Open the Incident Map and Review the Interface

From the left sidebar, click Incident Map to open the live map view. The dashboard will display all current and past incidents using color-coded pins. Use this screen to monitor activity, check severity levels, and access detailed reports.

Here’s what you’re seeing:

1. Live Security Panel – Displays live status and lets you confirm that exact guard and incident locations are visible.

2. Incident Counters – Quick stats showing total, active, critical, and resolved incidents.

3. Status Filters – Toggle between Active, Published, or All to refine your view.

4. Severity Level – Filter by Low, Medium, High, or Critical incidents.

5. Time Period – Narrow your results to the last hour, day, week, or all time.

Step 2 – Use Status Filters to Control What You See

The Status filter lets you decide which incidents appear on the map. Choose between:

• Active – Shows incidents currently being handled by guards.

• Published – Displays incidents shared with clients through the Client Portal.

• All – Combines both views for a complete picture of ongoing and shared activity.

Switching filters instantly updates the map and the list below it, helping you focus on the most relevant operations without leaving the screen.

Step 3 – Filter Incidents by Severity Level

Use the Severity Level filter to prioritize incidents based on urgency. Each level is color-coded on the map and in the list for quick recognition:

• Low (Green) – Minor or routine issues.

• Medium (Yellow) – Non-critical events that still require follow-up.

• High (Orange) – Serious incidents needing immediate attention.

• Critical (Red) – Emergencies that demand instant response.

• All Levels – Shows every incident regardless of severity.

Selecting a level will refresh the map to show only incidents that match that priority, helping admins focus their resources where it matters most.

Step 4 – Filter Incidents by Time Period

Use the Time Period filter to narrow results based on when incidents occurred. This helps you focus on the most recent activity or review long-term patterns.

Options include:

• Last Hour – For immediate, real-time response.

• Last 24h – Useful for daily operations or shift change reviews.

• Last Week – Ideal for weekly summaries or reporting.

• All Time – Displays every logged incident since your system setup.

If you’ve applied multiple filters and want to start fresh, click Reset Filters to return to the default view.

Step 5 – View Active Incident Details

Each card in the Active Incidents list represents a live or recent report. It includes the incident title, severity level, short description, reporter name, and time submitted.

Click View Details to open the full incident view. This expands the report, displaying all available information, including incident type, location, timeline, and guard responses. From there, you can track updates, assign guards, or publish the incident for client visibility.

This quick access ensures admins can jump straight from overview to action without leaving the Incident Map screen.

Step 6 – Click an Incident Pin on the Map

Click any colored pin on the map to open a quick-view popup. The window shows:

• Incident Title and Severity – Quickly gauge urgency by the color tag.

• Description – A short summary of what happened.

• Status – Indicates whether the case is Active, Published, or Resolved.

• Reporter and Time – Identifies who logged it and when.

• Action Buttons –

  • View Details – Opens the full incident report with all notes, media, and timeline.

  • Edit – Allows admins to update the report or correct details.

  • Assign Guard – Select and dispatch a guard directly from this popup.

This feature lets admins act immediately without switching screens — perfect for fast triage and on-the-spot assignments.

Workflow Example

1. A new high-severity incident appears on the map titled “Suspicious vehicle near main gate.”

2. The admin opens the Incident Map, applies the Status: Active filter, and narrows by High severity.

3. The map refreshes, showing only active high-level cases. The incident card appears in the Active Incidents list.

4. The admin clicks View Details to read the report and confirm the location.

5. On the map, the nearest available guard icons appear around the incident pin.

6. The admin assigns the closest guard directly from the map panel.

7. Once resolved, the admin marks the incident as Published to share updates with the client or Resolved for internal records.

Every action, from filtering to assignment, is logged automatically, giving you a clear audit trail of how the incident was managed from start to finish.