Admin Manual - Profile Settings
The Profile Settings page stores all the personal, medical, and contact details that link a user to their role in the MyProtektor system. It’s not just an admin form; it’s the backbone of emergency response. When a client or guard presses the panic button, the information entered here automatically appears in the Emergency Alert Details panel. This allows control room staff to view critical data such as blood type, allergies, medical conditions, and GPS location in seconds. Private clients complete their personal, address, and medical details directly in the MyProtektor mobile app, while admins and supervisors can view these records through the dashboard. Keeping this information up to date ensures responders can identify users quickly, reach emergency contacts, and act fast when it matters most.
Overview
Personal Information - Stores your name, date of birth, and contact details for identification and communication.
Physical Address - Lists your home or work address used for dispatch and service delivery accuracy.
Emergency Contacts - Links trusted individuals who can be notified during emergencies.
Medical Information - Records key health details like blood type, allergies, and doctor contact.
Guard Operations - Lets you start or end a patrol shift and manage live location tracking.
Privacy & Security - Explains how your data is encrypted and shared only for emergency and service purposes.
Use Case
Profile Settings are used by guards, admins, and clients to keep emergency and contact data accurate. A guard or client updates their personal details and address so control can dispatch help to the right location.
Admins rely on this data to confirm identities, contact personnel, or verify compliance information. During a live panic alert, the system pulls these details into the Emergency Alert Details window so responders instantly see who triggered the alert, where they are, and any medical risks that could affect response.
Step-by-Step Instructions
Step 1 – Open Profile Settings
From the sidebar, go to Settings → Profile → My Details. This page lets you view and update your personal information, contact details, and overall profile completeness. The blue bar at the top shows how much of your profile has been completed. Make sure it stays at 100% to ensure your data is fully synced with emergency and dispatch systems.
Step 2 – Manage Authentication Settings
Select Authentication under the Profile tab to manage how your account connects and stays secure. From here, you can view linked accounts, connect new providers, or enable Multi-Factor Authentication (MFA) for extra protection. MFA adds an additional verification step through SMS to keep your account safe even if your password is compromised.
Step 3 – Update Email Settings
Select Email under the Profile menu to view your registered address. If your account is linked through a provider like Google, email updates are managed through that provider instead of directly in MyProtektor. The message shown here confirms that email changes can’t be made inside the platform unless the account is standalone.
Step 4 – Manage Password Settings
Select Password under the Profile menu to review your account’s password management options. If your account is connected through a third-party provider like Google, password resets must be done through that provider. The yellow notice confirms that password changes cannot be made directly in MyProtektor for linked accounts.
Step 5 – Add or Update Emergency Contacts
Go to Emergency Contacts under the Profile menu to add someone who should be notified during a panic alert or serious incident. Fill in the contact’s full name, relationship, phone number, and address. This person will receive an immediate alert if you trigger the panic button or face an emergency while on duty. Make sure all numbers are correct and up to date before saving.
Step 6 – Add or Update Medical Information
Open Medical Information under the Profile menu to record key health details that assist emergency responders. Include your blood type, doctor’s contact, allergies, medical conditions, and insurance provider. This information appears instantly on the Emergency Alert Details screen if a panic button is triggered, helping responders act quickly and safely.
Step 7 – Complete Work Details
Go to Work Details under the Profile menu to enter your role, department, and shift information. Include your employee ID, supervisor contact, and typical work schedule. This information helps your organization coordinate shifts, track duty locations, and manage emergency responses more efficiently. You can also add special emergency procedures or your home address if needed for personnel records.
Workflow Example
A new guard logs into the MyProtektor mobile app and completes their profile by adding personal, address, and medical details.
A private client does the same on their own mobile profile, entering emergency contacts and health information for quick response.
Admins can view and verify these details through the web dashboard, ensuring all user profiles are accurate and synced.
When either a guard or a client presses the panic button, their stored information appears instantly in the Emergency Alert Details panel.
Control room staff can then see who triggered the alert, their location, and any relevant medical data, allowing for an immediate and informed response.