MyProtektor

Admin Manual – Dashboard Tab

1. Dashboard Overview

A. Status Bar (Top)

  • Indicates whether your system is Operational or experiencing an issue.
  • Refreshes automatically in real time.
  • You can also filter incidents across various time ranges:
    • Last 24 hours
    • Last 7 days
    • Last 30 days
    • Adjusting this filter will update all dashboard metrics and charts for streamlined trend analysis.

Dashboard status bar showing Operational indicator, summary stat cards, and Last 24 hours time filter

B. Summary Stats (Top Row)

Each tile provides an at-a-glance overview:

  • Total Incidents: the count of incidents within your chosen time range.
  • Active Incidents: open cases that still need action.
  • Critical Alerts: high-priority, urgent incidents.
  • Resolved: incidents that have been successfully closed out.
  • Mobile Reports: percentage of incidents submitted through the guard mobile app.
  • Guard Coverage: total number of guards currently being monitored.

Summary statistics cards showing total incidents, active incidents, critical alerts, resolved, mobile reports, and guard coverage

  • Visualizes incident patterns across the selected period.
  • Lines are color-coded by severity:
    • Red = Critical
    • Orange = High
    • Yellow = Medium
    • Green = Low
  • Useful for identifying activity spikes during particular shifts or days.

Incident trends line graph for last 24 hours with color-coded severity lines for Critical, High, Medium, and Low

D. 24h Incident Heatmap

  • A visual grid representing incidents over the past 24 hours.
  • Each cell corresponds to a specific time slot.
  • Deeper colors (red) indicate higher-activity periods.

24-hour incident heatmap grid with time slots from 00:00 to 23:00 and a red cell indicating peak activity

E. Severity Distribution

  • A pie chart illustrating the breakdown of incidents by severity level.
  • Gives you a fast view of how many incidents fall under Critical vs Medium vs Low.

Severity distribution pie chart with percentages for Critical, High, and Medium incident levels

F. System Status

Found in the bottom-right corner, this panel displays:

  • Team Members: count of active guards and admins.
  • Mobile Reports: proportion of reports originating from the mobile app.
  • Active Incidents: currently open cases.
  • Resolved Today: incidents addressed within the last 24 hours.

System status panel showing team members count, mobile reports percentage, active incidents, and resolved today

2. Live Activity Feed

The Live Activity Feed is the most essential section of the Dashboard. Every guard-reported incident surfaces here in real time.

Incident Cards

Live Activity feed showing incident cards with title, severity, location, reporter, and action buttons

Every incident card includes:

  • Title & Description (e.g. Car crashed)
  • Time reported
  • Reporter (guard name)
  • Severity level (Low, Medium, High, Critical)
  • Location (address & GPS pin)
  • Status (Reported, Published, Resolved)

At the bottom of each card, you will find action buttons:View Details | Edit | Map | Publish

Note: When a panic button is triggered, the card will be highlighted in red as an Emergency Alert Card carrying a Priority Response label and an additional button: All Emergency Details.

The following sections describe what each option does and how to use it.

A. All Emergency Details (Panic Alerts Only) Emergency Alert Details panel showing reporter info, device status, GPS location, and response action buttons

Important: This option is not available for all incidents. It only surfaces when a panic button has been activated.

  • Opens a dedicated emergency alert panel containing:
    • Reporter Info: guard name, role, email
    • Device Status: battery %, device type, OS, Wi-Fi/Signal
    • Current Location: address + GPS coordinates (with accuracy margin)
    • Emergency Timeline: precise time the panic alert was triggered

Response actions available:

  • Send Email: immediately notify emergency contacts
  • Navigate to Location: launch directions for response teams

B. View Details

Incident Details panel showing title, description, severity, location, guard assignment section, and action buttons

This is the standard view for most reported incidents (patrol reports, thefts, accidents, etc.). Emergency alerts also include this option alongside All Emergency Details.

Displays:

  • Title, description, reporter, date & time
  • Incident type (Accident, Theft, Emergency, Patrol Breach, etc.)
  • Severity & status (Reported, Resolved, Escalated, False Alarm)
  • Location with map preview
  • Guard assignment panel (assign a guard if one hasn't been assigned yet)
  • Comment thread for admin guard notes

Available actions:

  • Edit: modify severity, description, or type
  • Publish: share the incident to the client portal
  • Delete: remove from the system
  • Mark Resolved: officially close the incident
  • Escalate: raise to management/emergenc
  • False Alarm: dismiss when no threat is confirmed

C. Edit

Edit Incident form with editable fields for severity, status, date, description, type, and location map

Click Edit to modify the incident record.

  • Fields available for editing:
    • Severity (Low → Critical)
    • Status (Reported → Resolved)
    • Description
    • Type (Accident, Patrol Breach, Emergency, Theft, etc.)
    • Location (adjust GPS pin/address)
  • Save when finished.

D. Map View

Security map with color-coded incident pins, severity filters, time range options, and incident popup with details

Click Map to launch the Security Map.

Features:

  • Incident pins color-coded according to severity
  • Guard positions displayed in real time
  • Filter incidents by severity & time range (Last Hour, 24h, 7d, All Time)

Actions:

  • Click any pin to review its details
  • Assign a guard directly from the map

E. Publish

Incident Details view with Publish button highlighted, showing map preview and action buttons for client sharing

Click Publish to make the incident visible to clients through the Client Portal.

Published incidents display:

  • Incident description
  • Timeline of updates
  • Resolution status

If left unpublished, the incident stays internal to your team only.

3. Typical Admin Workflow

  • A guard submits "Car crashed at Gate 2" from the mobile app.
  • The admin sees it appear in Live Activity (medium severity).
  • The admin clicks View Details to review the description, reporter, and time.
  • The admin clicks Map to verify the GPS location and identify the nearest guard.
  • The admin assigns a guard from the map panel.
  • The admin clicks Publish to keep the client informed.
  • Once the situation is handled, the admin clicks Mark Resolved.

For panic button emergencies, the admin can also click All Emergency Details to review device status, battery level, and the event timeline before dispatching a response.

Every action is timestamped and logged for compliance purposes.

Quick Tip: Make Live Activity your first stop when you log in. It highlights what is happening right now and what needs your immediate attention. When you are not actively working in other features, we recommend keeping the Dashboard screen open so you can respond without delay to new incidents or emergencies.