Admin Manual – Dashboard Tab
The Dashboard tab is the admin’s command center. It gives you a live overview of your organization’s security operations: incidents, alerts, guard coverage, and system performance. Every report submitted by a guard appears here instantly.
1. Dashboard Overview
A. Status Bar (Top)
Shows if your system is Operational or if there’s a system issue.
Updates in real time.
You can also filter incidents across different time ranges:
Last 24 hours
Last 7 days
Last 30 days
This filter updates all dashboard stats and graphs for quick trend analysis.
B. Summary Stats (Top Row)Each box gives you a quick snapshot:
Total Incidents – number of incidents in the selected period.
Active Incidents – cases that still require attention.
Critical Alerts – urgent, high-risk incidents.
Resolved – incidents successfully closed.
Mobile Reports – % of incidents reported via guard mobile app.
Guard Coverage – number of guards actively monitored.
C. Incident Trends GraphShows incident patterns over time.
Color-coded by severity:
Red = Critical
Orange = High
Yellow = Medium
Green = Low
Helps spot spikes in activity during certain shifts or days.
D. 24h Incident HeatmapVisual grid of incidents in the past 24 hours.
Each square = a time slot.
Darker colors (red) = busier periods.
E. Severity DistributionPie chart showing proportion of incidents by severity.
Quickly shows how many incidents are Critical vs Medium vs Low.
F. System StatusLocated bottom-right, this panel shows:
Team Members – number of active guards/admins.
Mobile Reports – % of reports coming from the mobile app.
Active Incidents – cases still open.
Resolved Today – incidents handled in the last 24 hours.
2. Live Activity FeedThe Live Activity Feed is the most critical part of the Dashboard. Every incident reported by guards appears here in real time.
Incident Cards
Each incident card displays:Title & Description (e.g. Car crashed)
Time reported
Reporter (guard name)
Severity level (Low, Medium, High, Critical)
Location (address & GPS pin)
Status (Reported, Published, Resolved)
At the bottom of each card you’ll see action buttons:View Details | Edit | Map | Publish
Note: For panic button triggers, the card will appear in red as an Emergency Alert Card with a Priority Response label and an extra button: All Emergency Details.
The next sections explain what each of these options does and how to use them.A. All Emergency Details (Panic Alerts Only)
Important: This option is not available for all incidents. It only appears when a panic button has been triggered.Opens a dedicated emergency alert panel with:
Reporter Info – guard name, role, email
Device Status – battery %, device type, OS, Wi-Fi/Signal
Current Location – address + GPS coordinates (with accuracy margin)
Emergency Timeline – exact time the panic alert was triggered
Response actions available:
Send Email – notify emergency contacts immediately
Navigate to Location – open directions for response teams
B. View Details
This is the standard view for most reported incidents (patrol reports, thefts, accidents, etc.). Emergency alerts also include this option in addition to All Emergency Details.
Shows:
Title, description, reporter, date & time
Incident type (Accident, Theft, Emergency, Patrol Breach, etc.)
Severity & status (Reported, Resolved, Escalated, False Alarm)
Location with map preview
Guard assignment panel (assign a guard if not yet assigned)
Comment thread for admin
guard notes
Actions available:
Edit – update severity, description, or type
Publish – share incident to client portal
Delete – remove from system
Mark Resolved – close incident officially
Escalate – raise to management/emergenc
False Alarm – dismiss if no threat is confirmed
C. Edit
Click Edit to adjust the incident record.Fields you can modify:
Severity (Low → Critical)
Status (Reported → Resolved)
Description
Type (Accident, Patrol Breach, Emergency, Theft, etc.)
Location (adjust GPS pin/address)
Save once complete.
D. Map View
Click Map to open the Security Map.Features:
Incident pins color-coded by severity
Guard positions in real time
Filter incidents by severity & time range (Last Hour, 24h, 7d, All Time)
Actions:
Click any pin to view details
Assign guard directly from the map
E. Publish
Click Publish to share the incident with clients via the Client Portal.Published incidents show:
Incident description
Timeline of updates
Resolution status
If not published, the incident remains internal to your team only.
3. Typical Admin Workflow
Guard submits “Car crashed at Gate 2” from mobile app.
Admin sees it appear in Live Activity (medium severity).
Admin clicks View Details → checks description, reporter, time.
Admin clicks Map → confirms GPS location and nearest guard.
Admin assigns guard from the map panel.
Admin clicks Publish to keep client informed.
Once resolved, admin clicks Mark Resolved.
If the case is a panic button emergency, the admin can also click All Emergency Details to check device status, battery level, and timeline before dispatching response.
Every action is timestamped and logged for compliance.
Quick Tip: Always start with Live Activity when you log in. It shows what’s happening right now and what needs your attention first. If you are not actively using other features, we recommend staying on the Dashboard screen so you can respond immediately to new incidents or emergencies.