Admin Manual - Analytics Tab
The Analytics tab gives admins a clear picture of how their security operations are performing over time. Every graph, number, and chart on this page updates automatically based on live data from incidents, guards, and client activity. It helps you spot patterns, track response times, and measure how well your team is performing without needing to dig through reports. Use it to answer questions like: How many incidents happened this week? Are guards responding faster or slower than before? Which sites have the most critical alerts? How well are we meeting client expectations?
1. Date Range & Filters
What it Does: Choose how far back you want to look — 24 hours, 7 days, 30 days, or a custom date range. All charts refresh instantly when you change this filter.
2. Summary Metrics – Quick Performance Snapshot
These boxes give an instant view of how your organization is performing:
Total Incidents – Total number of reports in the selected time frame.
Average Response Time – How long it takes guards to respond after an alert.
Resolution Time – Average time from start to close.
Critical Alerts – Number of urgent cases.
Patrol Compliance – % of scheduled patrols completed.
Client Satisfaction – Average feedback score (if enabled).
3. Incident Trends Over Time
Shows when most incidents occur and which ones spike by severity. Use this to plan shifts, assign more guards during peak hours, and check if weekend activity differs from weekdays.
Color Code:
Critical
High
Medium
Low
4. Incidents by SeverityA visual summary of how many incidents fall under each severity level. This helps you see whether your operations are stable or under stress.
5. Response Time DistributionResponse Time Distribution
This chart shows how fast your team reacts after an incident or panic alert is reported.
Each bar represents the number of incidents handled within a specific time range.Under 5 minutes – Ideal. Fast, professional response time for on-site or nearby guards.
5–15 minutes – Acceptable for non-critical incidents or when distance is a factor.
15–30 minutes – Slow. Check whether guards were already on patrol, off-site, or delayed by communication gaps.
Over 30 minutes – Unacceptable for active incidents. Review coverage, dispatch speed, or signal reliability.
A strong bar in under 5 minutes means your response procedures are working.
If delays start stacking in 15+ minutes, investigate who was on duty and what slowed the dispatch.