Effective Date: 25/2/2026 | Applies to: https://www.myprotektor.co.za and the MyProtektor Mobile App (Android/iOS) | Last Updated: 25/2/2026
1. Acceptance of Terms
When you visit, browse, or otherwise interact with the MyProtektor website, mobile application, or any associated digital service (together referred to as "the Platform"), you confirm your agreement to abide by these Terms and Conditions. Should you disagree with any provision stated herein, you are required to discontinue all use of the Platform immediately.
These Terms have worldwide applicability. Users located in South Africa benefit from the supplementary safeguards mandated by South African legislation.
2. Scope of Use
The following digital assets and services fall within the ambit of these Terms:
- The publicly accessible website hosted at www.myprotektor.co.za
- The MyProtektor mobile application available on iOS and Android
- Every digital product, interface, API endpoint, and feature operating under the MyProtektor brand
3. Intellectual Property
Unless expressly indicated otherwise, all intellectual property rights subsisting in the Platform belong exclusively to MyProtektor GmbH.
Protected materials encompass, without limitation:
- Platform source code, server infrastructure, and user-interface designs
- Brand marks, logos, and product identifiers
- Written content, blog articles, and instructional guides published on the site or app
- Map visualisations, incident heat maps, and graphical data renderings
- Proprietary algorithms, analytics engines, and feature sets
Reproduction, distribution, reverse engineering, resale, or adaptation of any element of the Platform is strictly prohibited unless we have granted explicit written consent.
Where open-source libraries, third-party fonts, or licensed iconography are incorporated, they remain subject to their original licence terms and are credited accordingly.
4. Prohibited Conduct
When using the Platform, you undertake not to:
- Seek or obtain unauthorised entry to any server, system, or data store
- Impair, degrade, or compromise the security or availability of the Platform
- Introduce malware, automated scripts, bots, or any other harmful payload
- Replicate, decompile, or reverse-engineer any part of the software
- Falsely represent yourself as another individual or entity
- Lodge fictitious incident reports or trigger panic alerts without a genuine basis
- Deploy scraping tools, crawlers, or data-mining techniques against Platform content or map data
- Exploit the Platform for any purpose that is unlawful, fraudulent, or deceptive
Infringements may lead to the termination of your account and the pursuit of legal remedies.
5. Disclaimer of Warranties
Although we endeavour to deliver a dependable and accurate service, no guarantee is made that:
- The Platform will operate without interruption or be entirely free from defects
- All published information is accurate, exhaustive, or current at every moment
- Incident records or geolocation data are streamed in real time or independently validated
- User-submitted reports faithfully correspond to actual occurrences
MyProtektor does not serve as a substitute for the South African Police Service, emergency medical services, or professional legal counsel.
6. Limitation of Liability
To the fullest extent permissible under applicable law:
- Our aggregate liability to any individual user shall not exceed the sum of subscription fees remitted during the preceding 3-month period
- We bear no responsibility for indirect, incidental, special, or consequential losses of any nature
- Liability is disclaimed for outages or errors originating from third-party infrastructure (e.g., cloud hosting, payment gateways, database providers)
- We accept no liability for the conduct, omissions, or decisions of affiliated responders, partner organisations, or end-users
7. Governing Law
- For all users, services, and content delivered within South Africa, these Terms are interpreted and enforced under the laws of South Africa
- Corporate governance, cross-border partnerships, and organisational matters remain subject to Austrian law
- Any dispute shall fall under the jurisdiction of the South African courts, unless an alternative forum is agreed upon in writing
8. Modifications to Terms
We retain the discretion to amend these Terms at any time.
Where changes are material, affected users will be informed through:
- Push or in-app notifications within the Platform
- A prominent banner displayed on the website
- Email communication (specifically for amendments that impact billing, user rights, or essential features)
Your ongoing use of the Platform following such notification shall be deemed acceptance of the updated Terms.
9. Contact Information
For enquiries, technical support, or formal legal correspondence:
- General & Legal Queries: info@myprotektor.co.za
- App Support & Cancellations: info@myprotektor.co.za
These Terms and Conditions align with the requirements of the Electronic Communications and Transactions Act, the Protection of Personal Information Act (POPIA), and all other applicable consumer-protection legislation. By accessing or using the MyProtektor Platform, you confirm that you have read, understood, and accepted these Terms.