Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)
Also addressing requirements of the Protection of Personal Information Act, 4 of 2013 (POPIA)
1. Introduction
This manual has been compiled in fulfilment of the obligations set out in Section 51 of the Promotion of Access to Information Act (PAIA), as amended, and takes into account relevant provisions of the Protection of Personal Information Act (POPIA). Its purpose is to inform members of the public how they may submit requests for access to records held by MyProtektor in the course of its South African operations.
MyProtektor is a digital platform that provides security management tools and communication services to private security companies and their civilian clients. This document describes the types of information maintained by MyProtektor and sets out the procedure for requesting access to such records.
2. Company Information
| Trading Name | MyProtektor |
| Legal Entity | Operated by the founding team pending local registration. No South African legal entity established at this stage. |
| Country of Registration | Austria |
| Business Operations | Operating in South Africa without a registered entity |
| Principal Activity | Mobile security management platform for civilians and security firms |
| Website | https://www.myprotektor.co.za |
3. Designated Contact for Information Requests
| Name | Mike Roth |
| Designation | Founder and Designated Contact for Information Requests |
| info@myprotektor.co.za | |
| Telephone | Available on request |
| Physical Address | No physical office in South Africa |
| Postal Address | Not applicable. Primary contact via email. |
4. Guide on How to Use PAIA
A comprehensive guide explaining how to exercise your rights under PAIA has been published by the Information Regulator. This guide is accessible in all official languages of South Africa.
Copies may be obtained from:
Information Regulator (South Africa)
Website: https://www.inforegulator.org.za
Email: PAIAComplaints@inforegulator.org.za
5. Records Held by MyProtektor
5.1 Categories of Records
The following categories of records are maintained by MyProtektor in relation to its business activities:
- Company registration and statutory documents
- Financial and tax records
- Client and user information (profile data, contact details, location)
- Incident reports (including metadata and GPS information)
- Contracts and partnership agreements with security firms and technology providers
- Internal operational policies and procedures
- Marketing analytics and usage data (via Google Analytics and Firebase)
- Communication and support correspondence
Note: MyProtektor does not currently hold HR or personnel records in South Africa.
5.2 Records Automatically Available
The records listed below are publicly accessible and do not require a formal PAIA request:
- Privacy Policy
- Terms of Service
- PAIA Manual (this document)
- Public-facing digital brochures or feature summaries
These documents can be viewed on our website or obtained by sending an email to info@myprotektor.co.za.
6. Purpose of Processing Personal Information
We collect and process personal information to fulfil the following operational needs:
- User registration and onboarding
- App-based incident reporting and panic alerts
- Real-time GPS tracking and emergency dispatch
- Communication with users and security partners
- Payment processing for subscription services
- System and security monitoring
- Marketing and analytics
- Compliance with legal obligations
Every processing activity is carried out in accordance with the lawful processing conditions prescribed by POPIA.
7. Procedure to Request Access to Records
7.1 How to Request Access
Individuals seeking access to a record held by MyProtektor must:
- Complete and submit Form C (obtainable from the Information Regulator's website).
- Direct the request to the Designated Contact for Information Requests.
- Forward the completed form by email to info@myprotektor.co.za.
Each request should contain:
- The requester's full name and contact information
- Adequate detail to enable identification of the record sought
- An indication of the right being exercised and the grounds for the request
7.2 Fees
Requesters may be required to pay:
- A request fee in the case of non-personal records
- A reproduction fee to cover copying or data retrieval costs
Applicable fee information will be communicated upon receipt of a request. Fees may be waived at our discretion where circumstances warrant.
8. Refusal of Access
Access to particular records may be declined in accordance with PAIA where grounds for refusal exist, such as:
- Protection of personal privacy
- Protection of third-party confidential information
- Protection of commercial information
- Legal privilege or public interest exceptions
Where access is denied, written notification will be provided together with an explanation of the reasons for refusal.
9. Remedies
In the event that your request is declined or improperly handled, the following remedies are available:
- Lodge a complaint with the Information Regulator
- Institute court proceedings under PAIA
Contact: https://www.inforegulator.org.za
10. Availability of the Manual
This PAIA Manual can be accessed:
- On our website at https://www.myprotektor.co.za
- By requesting a copy via email at info@myprotektor.co.za
Attachment: Form C
The official PAIA Form C can be downloaded from the Information Regulator's website: https://inforegulator.org.za/paia-forms/